How to Address Verizon's Anti-Customer Mindset (For VZ Leadership Iideation)

Verizon still has an a deeply rooted anti-customer mindset that needs to be rooted out. The company’s employees are very internally focused (painfully evident on posts to this site & elsewhere online).

That ingrained problem (both conscious) can't be corrected by simply throwing money at the problem (e.g., Network improvements, addressing IVR routing, etc.).

What Verizon should do is require every Manager and Occupational to have a full rotational assignment (i.e., 1 1/2 - 2 years) in Sales or Customer Service!

P.s., If Verizon Leadership is monitoring online feedback this suggestion needs to be immediately taken back to Dan Schulman & The Board. In fact, I think I'll send this directly to Dan's Office.

#CustomerExperience #CustomerService #Sales #CorporateCulture #Idea

Comment! It's anonymous!

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(See my mistake @bv? That was MY mistake)

@bv Auto spell correct, as the culprit, is a farce on your part. While it may put exchange your intended word for an unintended word, it DOES NOT take a correctly spelled word and misspell it.
Stop using false excuses for your shoddy work and failure to proofread and catch your mistakes.

I hear firing 20% of management staff really helps customer satisfaction!

@"Iideation" - ooh, sorry. Auto spellcheck strikes again!

OK class, for today's lesson please note the following.

Ideation (noun) refers to the process of generating, developing, and communicating new ideas. It involves forming concepts in the mind and can occur in various settings, often used in business and creative contexts.

You can add this to your Verizon resume and sound educated. No charge for the advice. :)

@OP let’s start with the executives. Then they might have a clue what we do.

OP, you're an lDlOT!

What's Iideation?
You mean ideation?

I’m sure every c-suite leader has this page bookmarked and always consult anonymous advice before making strategic business decisions.

I have no idea what IDEATION means.
“Don't use a five-dollar word when a fifty-cent one will do." - MARK TWAIN

To our grandiloquent, bombastic, ostentatious, pretentious, high-flown, over-ornate, and grandiose OP, some people, you, for instance, usually use a "$5 word" to sound more intelligent or sophisticated, to make something you're saying seem more important. This more often leads to a negative criticism directed toward people like you for using unnecessarily complex language when a simpler one would suffice.

If you’re a RIFee why do you care?

Thread regarding Verizon Communications Inc. layoffs

How to Address Verizon's Anti-Customer Mindset (For VZ Leadership Iideation)

10 replies (most recent on top)

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