Comcast began yesterday the start of a campaign to eliminate thousands of frontline employees. This came after months of reassuring praise from higher ups that frontline employees would retain their jobs during the company’s transition. Thousands of jobs in the north east have been terminated and are being outsourced to India and the Philippians. While this began in the north east region, every region will be affected by the end thousands of employees will be out of work come January 1st. If they told you that your job is safe, it is not. Those selected to stay are also not safe as the company plans to release these employees sometime in late 2026.
24 replies (most recent on top)
The way these layoffs occurred should be illegal. They told us if we were let go, we would get an email at 1pm. If our job was safe, we would get an email at 4pm welcoming us to headquarters. Some folks did not find out until AFTER 3:30PM.
Completely impersonal, bad information provided to those given the walking papers. They are competing for what should be minimum wage level positions ($16 when most of the folks let go were making around $30 or more). Then telling those applying different pay amounts, different qualifications, different responsibilities. Almost all the new positions they are fighting for include a sales bend.
I was not laid off, but I fully anticipate that I will not survive past 2026. Thankfully, I'm prepared for that. Honestly, who would even want to continue working for a company that does this? They are raising our health insurance rates with no better coverages. We aren't looking at raises or better pay, and I've been stagnating for 10 years in the same job/same pay despite receiving the highest possible reviews and annual rewards. I am not a customer service rep, I am in a more technical position. So don't blame me for the terrible customer service. I have to call in and deal with the same issues when I have service problems.. or chat with a bot for 2 hours before they help me. We can see the writing on the wall. Trust me.
@jt comcast doesn’t care about the customers, just bottom dollar.
Simps
@jt not me. I still have a job. No relation to CS whatsoever. Comcast cant compete. The price is too high. I don't wish any teams to be cut. One day that "fat" will be you. You'll be a row on a spreadsheet with your total cost and someone will put a line through your name.
@fz customer service was fat and happy hanging up on customers. Sorry not sorry your group is getting eliminated. Calls can be sent to Mars for all we care, and we may get better results. Customer Care had almost 20 years to improve and yet they failed year over year to improve customer sat. We’ll have better results with chatbot.
Customer Care had their own Training Dept, Business Analytics, QA, back office, recruiting , HR, communications team, on and on and on. So it was Customer Care who was “fat and happy.” Cut the fat!
The Chennaifi is BOOMING
@f1 what company is in the customer service business? if you have customers you need customer service. Whether they are competent is another story. Alot of the call centers are already in Malaysia. Do you think replacing them with AI chat bots will make comcast more popular? There's 3 billing systems. And pricing is out of control. They were fat and happy when there was no competition. Now there is and they can't compete.
@ey lol they need to get rid of ALL customer service personnel. Your group is largely responsible for the poor company image due to inept customer service. Comcast needs to get out of the "customer service" business and focus on core product offerings. Focus on innovation and AUTOMATE everything! Put the effort on equipping local technicians and engineering to improve service reliability. They are the true face and voice of Comcast, not customer service/frontline.
Release which employees in 2026? Sorry to all who are in this mess!
@OP I see the comment more layoffs coming for 2026 makes sense once the dust settles they will eliminate more very sad
I’m affected by this newest layoff from Comcast after we were told months ago no need to worry ya right first they gave half of our work to the Philippines I have been there over 20 years they told us front line and customer facing employees were not impacted 30 days later we are told we are loosing our job and the way they notified us was a whole other mentally abusive way!! This is all overwhelming and the shock is still there .. I was a very good employer but Comcast likes to dump their tenure people right off a cliff!
@OP Directors and above were given 20 more weeks of severance than everyone else. Five extra months of pay, health insurance and services. Paying those that make more, get bigger bonuses, five more months, by saying it is harder for a 38 year old director to get a job over a 58 year old manager.
All these ppl losing their jobs in america and you want to outsource? it’s crazy.
I have worked at Comcast for 18 years and somehow managed to dodge these layoffs the entire time. This is true; they closed a big office in the Denver area and fired 300 employees.
@bq DaveWatson CEO connectivity and platforms assured us that front line employees would not be impacted. All lies. We recently had a meeting explaining how the layoff process was going to work. They told us that if we were to be laid off that we would receive an email at 1:00. If we weren't going to be we would receive an email at 4:00 welcoming us. Everyone that did not receive the email at 1:00 was under the assumption that we were safe. Again all lies. The last layoff email was sent at 3:45. The stress that this company has imposed on their employees was awful. Such a terrible way of going about this. Especially with a company as well known as Comcast.
@a1 Warn notices were filed today in Colorado and Georgia
@OP after the video was sent to us about the layoffs, the very next day an email was sent out to the company from Brian Robert's announcing the promotion of his assistant. He stated that he could not wait to work with this person.. seriously? Nothing like throwing that at us.
They never say your job is secure. They said they are done for now.
@ak lol customer service has always been horrible, regardless of where it is answered, in the US or internationally. Hopefully it all goes away in the near future and AI takes it all over.
Yep. No one was safe, not even those working directly with customers on the front line. It was a lie from the jump. Yet, a lot of the higher ups are retaining their jobs with different titles. It’s sad. I’d love to know what the next step is for those retained for 2026 like was mentioned in the prior message? Are they doing another round?
I am one of the employees impacted by these layoffs. Comcast is notorious for lying to their employees and telling them "Oh don't worry, your job is secure" only to turn around and lay them off anyway a month or two before Christmas. I've been in my position since 2021 and I've seen them do this to 3 different departments now. They lie and say your role won't be affected, then it is. It seems they want to outsource all of their employees to India and the Philippines despite knowing their customers can't stand talking to people who don't speak proper English. They care about nothing other than saving money.
Run!
Disgusting
@a1 direct from upper management
Source?