Be very cautious when you hear EXTERNALS who are hired as new so called “leaders” (BB) use buzz phrases like Industry Standard is to __________” or “Industry Best Practice is to do __________”.
The next thing that comes out of their mouth is NEVER to promote USAA being the “BEST” at all. It’s to make USAA mediocre. The justification for their suggestion is often to “help USAA become more efficient” .
The phrase is used by externals to keep USAA’s diehard employees “in their place” and to HIDE the fact that THEY don’t know USAA or what the heck they are talking about.
USAA USE TO BE AN INDUSTRY LEADER and an INDUSTRY DISRUPTOR now we are busy listening to outsiders who do give a hot damn about our Mission.
SPEAK UP IMMEDIATELY when you hear this! HEALTHY CHALLENGE by stating USAA’s goal is to BEAT the INDUSTRY, not to follow their lead!
Don’t give in to these OUTSIDERS! They are bullies! (BB)
FIGHT FOR USAA, OUR MEMBERS AND OUR EMPLOYEES! They are worth it!