Anyone with an employee discount receive notification of a credit due to the outage. I tried customer service but gave up after being on hold forever. I’m going to guess that BZ will somehow deny us a credit for some reason they can’t justify.
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Used chat and AI told me that "We are truly sorry for the service disruption on January 14th. We appreciate your efforts in making this right for customers more than you know. Since you already enjoy our best rates (not true, I have seen business accounts with a higher discount), employee accounts are not eligible for credit from outages."
I would find this acceptable if they had kept the discount at 50% but Hans decided we didn't deserve that.
So employees matter less? What is the reason employees are ineligible for the credit? That makes no sense. Our families were impacted, their business was impacted. Ridiculous.
@b2 Verizon needs to cut so many more like you that doesn't understand when told things over and over.
I am asking specifically about people on the employee plan that has a 25% discount.
@ae customer service is not supposed to be issuing credits for this. Customers will get a text message to redeem in their mobile app. They are being proactive about it.
Customers got a text message with a link to claim the credit . Employee accounts not invited for credit
This should be an automatic credit and not have every customer call the customer service. It’s a waste of time for them while in the first place not the customer’s fault. Why? They want to go away with the amount where for those customers didn’t took action for the credit? Example, on 100 customers affected, only 50 called for credit, Verizon saved 1000$.