Im still fairly new to USAA and now work bank back office (non member contact) and I’ve heard and read things regarding “USAA not being able to offer products” to customers now!? We don’t get told those things here as it doesn’t affect us; however, I’m coming fresh off the phones from Insurance (member contact) and I still want to be in the know about customer service, since I’m actually missing being able to speak to our customers and contemplating on keeping my insurance licenses! Can anyone give me more Insight on the no new offers to customers?, does this have to do with consent orders? Wow! Starting to worry about USAA. Seems to be crumbling
12 replies (most recent on top)
Correct. The banks only move to make money is layoffs. Happy hunger games. May the odds ever be in your favor.
It affects us ALL!
Correct. That bank is like a restaurant with a failing health inspection—can’t serve new dishes, the kitchen’s on fire, the waitstaff is under investigation, and the only thing left on the menu is regret.
Correct only for Bank no new products or service or expanding membership without evaluating and documenting the compliance and risks posed by adding new products or services. Need to show adequate controls to mitigate any risk.
You’re a complete asshle for the snarky response and just showed how deluded you are defending a company who doesn't and wouldn’t give one shi about you, honey bun!! Your response was unnecessary and juvenile, if you’re in a bad mood, don’t get on here! Also ask yourself why you might be in a snarky mood.. perhaps working for USAA? Unless of course you’re a leader which explains why USAA is failing as you spend time trolling online than fixing the actual issues and listening to the employees/ customers who make up this company. Crazy idea but… move along and kiss it🍑
In response to :
…How about you do research within work channels ans not put things out to the general public? Crazy idea.....
5h ago by Anonymous
12 reactions (+2/-10)
Post ID: @at+1jqsbhhv7
Bank member contact, they’re not able to proactively offer products. Example “I see you only have a checking account, would you be interested in opening a savings account?” Or “I see you have a large balance in your savings, have you looked into opening a CD with a higher interest rate?”
Look up occ consent order. The latest consent order places the restriction on FSB.
To the OP you are here because you see the signs, and kudos for recognizing so quickly. Disregard the comment regarding you posting here because everyone knows what’s happening there.
How about you do research within work channels ans not put things out to the general public? Crazy idea.....
Can you elaborate why they can’t offer in the bank? 😳
I understand it only applies to the bank - not to insurance.