I always believed that loyalty, tenure, experience, integrity, and consistently high performance meant something. I thought those things mattered — that they protected you, or at least earned you some consideration. Turns out, they don’t. I’m being laid off too.
What hurts the most is knowing I’ve always operated with integrity. I’ve done things the right way — by the Credo, by our customers, and by the business. I never cheated, inflated numbers, or gamed the system. I focused on doing what’s right for the customer and what’s right for the company — because both matter. I brought real value without taking shortcuts, and I truly believed that mattered. Apparently, it doesn’t.
Meanwhile, it’s hard not to notice that some who openly cheat the process and play the commission game stay untouched. People who push $10 routers customers never asked for — hurting the customer relationship and the company — will keep their jobs. And yet someone with strong results year after year, both individually and as a leader, is cast aside like I’m expendable. It’s hard to make sense of that.
I also can’t understand how this company thinks it will continue to operate without the great minds and passionate people customers actually rely on. We’ve always been told customers don’t just want the cheapest price — they want people who care, who solve problems, who think creatively, who build relationships. Yet somehow, those are the exact people being treated like numbers on a spreadsheet.
Watching the company cut individuals who are true assets — people who carry this place on their backs — is a travesty. And it’s not just today. More cuts are coming, and many who truly matter will be ignored or pushed out sooner or later.
I’ve thought about leaving before — especially with so many disconnected decisions and poor ideas happening around me. But I stayed because I believed in my team, in our customers, and in the value we brought. At least now I’ll walk away with a big payout — and I can be grateful for that. But it’s painful knowing others will get tiny packages and rely entirely on this paycheck to support their families.
Verizon, you’re making a huge mistake. Customers will feel this. The problem was never the people — it was the decisions. Dan once told us that “employees are Verizon’s most important asset.” Seeing the company treat us like costs to eliminate proves how empty that statement was. Customers do want us. They want the expertise, the honesty, the relationships. Cutting the people who provide that is not the answer.
For me personally, I trust this will ultimately be a good thing. But for the company? The consequences are coming — and customers will be the ones to say it out loud.