@17s Most people had it removed but not all.
12 replies (most recent on top)
@16t not true at all lol. Its sill monitoring.
@ak Sapience was removed from all employees computers last month.
@dw I'm in the office and my cubicle mate fu--s off all day doing nothing. But he's a nepo baby and his mom is a director in the same office, so his job is safe.
There's quite a few more do nothings on site, so don't assume it's only remote folks who fu-k around.
@dw How about not being a condescending a--hole?
@f1 I've thought a lot about that topic recently. Nothing absolutely stops Fiserv from offshoring more work for sure but the real constraint is that not all work is equally offshoreable without raising business risk. The company will offshore (and automate, consolidate, standardize etc) wherever the savings exceed the added risk but it is unlikely to offshore everything because payments, banking operations, disputes, reconciliation, client support, regulatory compliance, incident response and process ownership create risks that cheap labor alone does not solve. The reason American workers are kept is because they reduce risk, protect revenue, preserve client confidence, own institutional knowledge or perform work that is hard to codify or move without service degradation.
Just remember that offshore labor is not free. And when you offshore you are introducing control, training, audit, supervision, language, time zone, data access, attrition, escalation and accountability costs. Those costs are often invisible to employees until something breaks.
And yeah Fiserv could rebadge American employees to vendors which its already done with ICS. What stops them is not much beyond contract terms, legal exposure, client risk, operational disruption and whether leadership believes the transition can be controlled.
Don't get me wrong, Fiserv and similar companies absolutely have strong incentives to offshore and automate but the constraint faced is they also operate in a regulated, client sensitive, operationally complex payments environment where bad execution creates real financial, regulatory, reputational and contractual risk.
@ Agree with that they wil need to cut staff and costs. Seeing more and more direct hire Infinite staff on calls. Its sad that most companies now outsource to other countries and we will suffer. Companies here are all seeing not having to pay overhead costs on the benefits, 401k and salaries and reducing office space add the push of AI we will be in a no win situation soon. Crazy how that US is allowing all our data, information and jobs be shipped off and be handled by foreign countries. I cant get a customer service person that I can understand anymore.
How about putting in an honest day's work and feeling good about it instead of di*king around at home? There's a thought.
My thoughts soon enough most jobs will be outsourced or rebadged buildings sold. They need to bring overhead costs down in order to focus on product to be competitive.
Time to rethink
This is how Fiserv operates. All personnel are required to be in a Fiserv office Monday through Friday unless they are in Berkeley Heights, NJ where parking is scarce now due to FBs lack of strategic planning. Those few personnel that work remote are tracked by Sapience (Big Brother).
Best I can do is 3 days, 2 hours.