Verizon says they want to be customer focused but my boss said that’s BS and only wants sales. He said he don’t give a Frick about making them happy. He wants presidents club
19 replies (most recent on top)
@az under Lowell the talk was how fiber wasn’t necessary. There was NO talk of convergence then.
@aq been the talk since Vodafone buyout. yup convergence should happen any time now. good luck
@ad I’m sorry your boss hates you and not even in NY.
@ae convergence! If you’ve been paying you would have heard that word many times. Are you an employee? You literally have no clue.
@ad He a bad man.
@a9 fiber
@aa 30+ yrs with VZ out of BR. But i guess you know better
I’m in NY and been with the company since 99. My boss ain’t even in NY. He in Atlanta. He nice but he lie to much. That man straight tellinh me to fool on my customer.
@ab. Someone should have explained that to Lowell the POS. He was helbent on not only maintaining but creating silos and division.
- Cost Efficiency = Margin Protection
Wireless networks don’t run in the air — they run on fiber.
Every 5G small cell needs fiber backhaul. If Verizon owns the fiber (wireline), it:
• Avoids paying competitors for transport
• Controls latency and reliability
• Improves margins on wireless traffic
Without convergence, you’re basically renting the foundation of your own network.
That’s not a strong position.
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- Bundle Power = Lower Churn
Customers who have:
• Wireless
• Home internet (Fios or fixed wireless)
• Potentially business services
…are dramatically less likely to leave.
Convergence allows Verizon to:
• Cross-sell
• Bundle pricing
• Create loyalty ecosystems
This is about lifetime value, not just ARPU.
⸻
- Enterprise & Private Networks
Businesses don’t want “a wireless provider” and “a fiber provider.”
They want integrated solutions.
Convergence enables:
• 5G private networks tied into fiber
• Edge computing
• Secure enterprise connectivity
This is where higher-margin growth lives.
⸻
- 5G + Fiber = Performance Advantage
5G only reaches its potential when paired with dense fiber.
Think:
• Small cells
• Low-latency applications
• Edge compute
If wireline and wireless operate in silos, deployment slows and ROI suffers.
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- Competitive Pressure
Look at:
• AT&T – Fiber + wireless push
• T-Mobile US – Lean wireless model + fixed wireless growth
• Cable players like Comcast entering wireless
If Verizon doesn’t integrate tightly, others will capture the bundle and squeeze margins.
⸻
- Capital Allocation Discipline
Telecom is brutally capital intensive.
Convergence allows:
• Shared infrastructure planning
• Better ROI on fiber builds
• Unified network investment strategy
Siloed capex = duplicated spend and weaker returns.
⸻
The Bottom Line
If wireline and wireless don’t operate as one strategic platform, Verizon risks:
• Lower margins
• Higher churn
• Slower innovation
• Competitive disadvantage
But if they truly integrate:
• They defend profitability
• Increase customer stickiness
• Unlock enterprise growth
• Strengthen long-term valuation
@a9 clearly you don’t pay attention to either the company or Wall Street. All that matters is convergence. Wireline and Wireless will no longer be separate entities in the next few years.
@a7 not a matter of like. Wireless, high speed optical for datacenter/cloud/AI is the only focus moving forward. just the facts on the future of VZ (or whomever it eventually gets sold to)
@a5 you can’t sell 5G where fiber is located. 5G is too slow for modern consumers.
You would have to be a special kind of silly to like 5G over fiber.
@a5 no one like 5G home internet. It don’t matter if it’s T-Mobile or VZW. That cr@p should have never been introduced. Thats why they bought Frontier because of how huge of a mistake 5G was.
@a4 not VZW... VBG. We sell Fios all the time to business customers. Consumer side not a focus as continues to shrink and be replaced by 5G Home Internet. What remains will eventually be split off and rolled under fFrontier
@a3 you clearly have no idea what theyre talking about. This is Verizon Fios, not VZW. Customer service and sales are one in the same.
If you are in sales, your only job is to sell. Service delivery/Service Assurance groups are in place to be focused on the customer. Perhaps you need to reevaluate if sales is for you.
That’s every team lead in NY. They don’t care about the company, literally a bunch of parasites