Thread regarding Verizon Communications Inc. layoffs

Bravo Dan

Saying nothing but the truth. We aren’t what we used to be. Hans shipped all of customer service to 3rd world countries. What were we thinking the outcome was going to be ? Cheaper for a better experience? Heck no. You get what you pay for. The good old days with Lowell where our customer service was #1 and respected.

Our network su-ks. What happened to our network ? Can you hear me now? “Call dropped” I miss those day we had full bar is signal anywhere we would go. Now it’s 1 bar everywhere unless you live next to a tower within site distance.


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| 1932 views | | 11 replies (last December 6) | Reply
Post ID: @OP+1kbqpp58v

11 replies (most recent on top)

Agreed.

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Post ID: @c8+1kbqpp58v

If most of your employees are not happy, then neither will be your customers.

Happy Employees = Happy Customer's

It's a symbiotic relationship.

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Post ID: @bg+1kbqpp58v

@a2 He is a pathological liar....period!

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Post ID: @b1+1kbqpp58v

@a8 We laid off a guy in his late 30s who had been with the company for 11 years. He had been promoted last year, worked long hours, loved the work and the company. We kept 5 easily replaceable people that would make no impact if they left. This guys workload has to be spread to four people. Two other people we laid off nobody knows how to even pick up their tasks. Q1 results are going to be rough.

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Post ID: @ak+1kbqpp58v

@OP verizon has the best network but it looks like you wouldn't know anything about that. Since you don't understand the network you wouldn't understand why 1 bar is just fine unless you live out on the edge and the tower gets high call volume and now the signal can't reach.

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Post ID: @a9+1kbqpp58v

What Dan thinks is happening and what’s actually happening are 2 different things . The view from the tower not quite the same as on the ground . What happened to happy employees make happy customers ? Not much positive said about employees . Our culture is broken, sorry for lay off pain , be glad we are generous , and be on time for meetings. Ok, Dan.

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Post ID: @a8+1kbqpp58v

Sad part about it is that we all knew. Then Wall St caught on about the 15K and they denied it at first. Finally they admit that cuts are coming. 13K domestic, hearing 2k international, and possibly another big one in March.

So we have to all go through this again in 3 months and more changes? How can we expect to work when morale is this bad with the survival ones? Our team will be different again in 3.5 months and less people. I survived and already loaded up with work and projects and it’s all “we need this and status update “. How can I get you a status or complete the job when other people that are needed are not here anymore and they don’t have a replacement yet? We don’t own that tool or process. We are team and teams relies on other teams. Good we are removing layers and hierarchy but we are also removing people that do the work and their knowledge. This su-ks!!!

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Post ID: @a6+1kbqpp58v

Lip service

Nothing new learned during this all hands meeting.

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Post ID: @a5+1kbqpp58v

I'm thinking that 1-2 minute late call bit was a specific message to a specific person, putting them on notice.

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Post ID: @a3+1kbqpp58v

Outside of a few truths, please tell me what was good about this. Dan preaches transparency, yet purposely did not answer questions submitted to him (despite the encouragement to do so). He leads off the talk about how starting a meeting 1 minute late is lazy, yet has his ramble session go on 4 minutes over the slot. Does that mean i'm lazy if i missed my next call? He says the RIF was handled with compassion, but that couldn't be further from the truth. Stringing alone your workforce for 2 weeks, while staying absolutely quiet. He preached how almost everyone was given 1/1 about being let go, but that couldn't be further from the truth

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Post ID: @a2+1kbqpp58v

🥾

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Post ID: @a1+1kbqpp58v

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