What ever interactions we have with customers, We should start telling the truth -
Moral is super low and that will lead in to lower quality. We should alert customers to start running away now, instead waiting for product failures and more chaos.
9 replies (most recent on top)
You think you feel bad?
Imagine being a locked in customer!
Any customer who has needed support recently already knows things aren’t going well. Response times are worse, the engineers they were used to are gone, the product and fixes are worse.
@bv
unions do not completely stop layoffs, but they do reduce the number of layoffs. On top of it, they make the cost of doing a layoff much higher. Unions do not prevent the auto industry from competing. It's the lack of desire in the higher up executives levels to innovate, preference to raid value from the business to meet profit, and to respond to customer needs. The auto industry in Germany and Japan is heavily unionized. They have been much more desired and valued cars for quite a while. (Theres a big reason why Germany doesn't want to import US vehicles.. a lot has to do with long term value, less so than practicality)
Additionally, the moves that China has made to push to innovate and towards electrification has created a huge level of competition in which the US car industry has refused and lobbied to avoid to innovate. (Their prices, build outs, etc.. despite the claims of government subsidization is incredible). You can't stop rot from the top.
Unions aren't free. It is someone else with their hand in your wallet.
Unions give a higher return on investment in the short and long term. Complain all you want about a middle man.
@c0 That's true, you're right. The customers will think the OP just has a bad attitude.
If you talk to customers about low morale, you'll just sound like a whiner.
@a8 the auto industry is heavily unionized and they have layoffs. The US auto industry has been decimated because unions prevent them from being competitive. Unions aren't free. It is someone else with their hand in your wallet. Unions don't fix problems they create them.
That says a lot about your professionalism.
@a6+1kqnrye6x I don't know what to suggest for you here. On one hand I agree with you.. if you're miserable. Leave. However, I think it lacks empathy for a hostile industry treatment to people that qualify for jobs and getting jobs.
However, if a company is griefing and mistreating their employees so poorly and operating with such a monopolistic and demoralizing fashion. This tactic (assuming it's truthful), is a logical response.
Currently the tactic by business is to ignore their own failure and responsibility for their failures while punishing people who are put there to make their products and business successful.
This is not advice to go one way or another. It is a symptom of not having a union. (Unions hedge off this issue far before it happens.. disagreements are fixed earlier rather than leaving a problem to fester)
OP, it is morale not moral.
If you are going to chase customers away why don't you just leave on your own? Less customers results in even less employees.