Has anyone heard of Verizon Time and Motion? Invited to attend a meeting and have no idea what it is.
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- The Core Concept
A "Time and Motion" study is a method used to determine the "standard time" it should take to complete a specific task.
Time Study: Measuring how long a technician takes to complete an install or repair (e.g., "30 minutes for a router setup").
Motion Study: Analyzing the steps or movements involved to find the most efficient way to do the work with the least amount of wasted effort.
- Modern Application: Verizon Connect
In 2026, Verizon doesn't just use stopwatches; they use AI-driven software. Their "Time and Motion" data is captured through:
GPS & Telematics: Tracking "dwell time" (how long a van is parked at a customer’s house) to see if the work matches the scheduled duration.
Planned vs. Actual (PVA) Reporting: Comparing how long a job should have taken versus how long it actually took.
Breadcrumb Trails: Seeing the physical route and movements of a technician to eliminate "dead miles" or inefficient routing.
- Why Verizon Uses It
Verizon uses this data for three main reasons:
Labor Standards: Setting realistic quotas for technicians so they aren't overworked, but also aren't idle.
Customer ETAs: Providing you with a "the tech will be there between 1:00 and 3:00" window based on real-time data of how long previous jobs are taking that day.
Cost Reduction: Identifying where time is being wasted—such as a technician having to return to the warehouse because they didn't have a specific part (a "motion" error).
- Technician Perspective
If you are a Verizon employee, "Time and Motion" is often the metric used to evaluate your productivity. It measures your "wrench time" (actual work) versus your travel time and breaks. High-performing techs are those whose "actual" times consistently align with the "standard" times determined by these studies.
@a6 you are correct. If now you and your AI buddy cannot do 7 people’s tasks you are inefficient and a failure
@OP New name for force to load?
@a6 I'd give you 1000 thumbs up if I could for eerie accuracy.
When's the meeting and what department? Just curious?
It's efficiency training so you can do your job and the jobs seven recently laid off V-teamers. The efficiency part is how much more work they get out of you for the same wage.