Senior leaders take credit for functional processes along with their minions, but in reality there are a ton of manual touches, fixes and workarounds by the working class folks who have subject matter knowledge. They keep riffing the workers before they obtain the knowledge and try to turn on AI. But AI can’t compute because the fake “functional” processes that the Execs lie about don’t really exist. They should own their kluges and get to functioning documented processes first before attempting AI but they likely already said things were working and complete to get their big bonuses. Letters and benefit configuration are two examples where they wiped the team and lost the knowledge and are still paying the price, I think accums could be another. As always business will try to blame IT for not implementing requirements they never told them about. I think it would be more appropriate to say they have RIffed people for a promise of AI or a dream of AI, but the jury is still out. Peak will be very interesting!
Exactly what @15d+1k5hc5789 said.