Wow! I read through customer comments on Reddit. Dan claims he’s going to focus on customer experience and customer value. Given that Hans has blasted thousands of holes into the side of the SS Verizon and we are taking on water by the ton, how long will it take to repair the damage he caused? Simply making better offers for customers is not going to cut it. Customer Service (outsourced) needs to migrate back to the US and the network needs massive attention based on the comments of people complaining about how it used to be good and now it’s awful.
I’m not buying into Dan’s comments as they are the same words Hans used, so either it’s another distraction or an actual plan. If it’s real, there is no way to quickly fix the issue so customers are going to continue to flee quarter after quarter.
How long would it take to fix Han’s legacy?