Digital team was bracing for an impact .. hardly anyone impacted. It was surprising given how much Dan hates our digital experience.
All 3 layers of directors are intact before they hit working level team.
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I don't even take advantage of the employee discount becuase I don't want to have to deal with that bullsh-t website and it's glitchy interface that doesnt work more than half the time
It's objectively awful to deal with a VZ account online. And it has been this way without improvment for YEARS. Literally every company I deal with is better. Even stodgy old utility companies have figured it out. Why would any company trust their data with a company that can't figure out their own digital customer facing tools ?
@a4 long story short, big IT companies scamming us and India.
Reference this thread. Was heavily discussed in Fall.
https://www.thelayoff.com/post/@OP+1k9dpdexg
@a7 found this to be very true in my limited experience here
@ae They do not need new “features”. They need to fix the “basics”
@ae fake .. we have offered them to update legacy systems .. migrate to better efficiency.. they do not want it as it’s not on their “roadmap” which never delivers anything. They still want that old legacy vision system.
The digital experiences are sh---y because they're sitting on top of piles of legacy systems that will be extremely expensive to re-build. Instead of investing money to fix those issues that cause millions of issues down the chain - the teams are forced to think up new features to try to band-aid the legacy issues
They need fresh meat over there. They are stale
@a4 In my experience working with them, people in that organization tend to poke holes in everything anyone wants to do.
I work across all channels, but the digital team is the most inflexible.
They do not want to fix anything, and if someone else offers to fix something or proposes technology that could make things smoother, they become very territorial and block everything.
Their leader, Chris P, was always on his team’s side without giving it a second thought.
In all fairness, Verizon digital experience is unbelievably terrible. why is that?
@OP wouldn’t consider this “no impact”. When you’ve completely gutted the top and bottom and kept the middle, that just means you have to keep some CX digital while you make the transition. No idea what the transition would be, but yes for the time being they didn’t go after that group yet.
I’m not cheering for it or any of this. Just think the word “no impact” is not accurate. We still need digital experiences for millions of customers. Cut it all at once is not how companies this size work. They move in waves.
Sad for anyone in CX / Digital that was impacted. Keep your head up, wish all the best in your transition.