Lot of massive cuts across the whole call centers on west and in the east coast. Managers and coaches being let go in VR. Are the Virtual Retail Reps next?
Should I be worried?
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Everyone in care is going to be cooked at some point. Saw this coming over a year ago when they had people start pushing the cr-ppy app. You may be safe now but don’t get complacent. I left a year ago on my own terms and was the best decision I made.
Only changes for consumer care incudes coaches and team manager level changes. You’re fine. Experts won’t be impacted.
@OP Is virtual retail the new Micro team?