If AI and automation can’t handle the HR load that Citi has, then forget about it being able to handle things of more complexity. Seriously, the HR paper shuffle is about as low hanging fruit as you can get when it comes to a comparison of job complexity. If you want a true low hanging fruit test bed as to the accuracy and integrity of your AI platform, make HR your first target. If AI can’t handle that with sustained measurable success, then it certainly can’t handle complex number crunching, transactions and\or tech.
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HR protects the company from you.
That's one of the most important things the company needs to do. Protect itself from you.
HR ain't going anywhere.
Get rid of all but a few HR in total regardless of region. AI can handle it. Again, if AI can’t handle the HR processing accurately, then you can forget about using it for anything more complex. Let the HR replacement with AI be the true initial test bed. This is what other companies do, why not Citi?
Good luck having the new employee in HR that is overseas handle your severance because that is what is gonna happen with all these US HR cuts. They are also in completely different time zones so you will never get an answer at this point.
Exactly. As inept as HR is, they "process" Severance Packages that take months or almost one year to finally be paid out to the Laidoff employees.
HR does Not even reply to Open Tickets about these problems. Their reply is we're inundated with a Sh!tload of Tickets and questions from Laidoff employees. No Sh!t Genius !
@tm As inept as HR is, don't forget they process severance packages.
Good!!!! I can’t think of another group that deserves to lose their jobs more than HR.
@jg Your right! HR been getting cuts for the last 3 years and was told recently by the head of HR layoff is gonna continue going forward and they are gonna keep moving jobs overseas.
How do you know HR is immune to layoffs? I've heard that they have experienced cuts like everyone else.
Agree. I've witnessed the same when HR employees including up to the CHR Chief HR Executive or Head of the "Human" Resources Departments, themselves got canned, Laidoff or forced into early retirement.
The company gave them a choice of taking the Layoff/Retirement Package or getting out=right Fired because of various factors including but Not limited to their High Salaries, High Bonuses, stock options etc..
For example, I know of a CHR who accepted an early retirement package at the age of 52 when he was working for the company for only 5 years. The company of course hired a New CHR. They must have looked at his compensation package and thought/realized they can get the same level of work experience for a fraction of the price/salary.
And searching for a new job when everyone in the industry knows you were a MD, CHR or whatever top Executive is a hard sell because Employers get scared of your price tag/Salary expectations. In Marketing-speak, you've outpriced yourself.
And then there are the other Non-Executive level HR personnel who got Laidoff and have been searching for a new job for at least 3 years, some as long as 6 years and counting.
They've had to resort to Temping/Consulting jobs that provide NO medical insurance, NO Retirement Plan, No Paid National Holidays. As Temps/Consultants, they can take the days off for Christmas, Thanksgiving, July 4th etc., but they will be Unpaid for these days.
I too have Schadenfreude when HR MotherFvckers experience the same instability, fears and unemployment that the Plebeians experience. HR Personnel believe they're G0d.
"Power Corrupts and Absolute Power Corrupts Absolutely." This quote is attributed to Lord John Dalberg Acton.
It’s odd to see HR now be the one squirming. During TH meetings and various other forums, when an employee would express concern or have questions over being let go, HR would be so flippant, cold and matter of factly in their responses.
“Well, it opens up opportunities to seek employment elsewhere, next question.”
“How lucky and exciting for you to be able to explore new horizons elsewhere”
Now the table have turned and HR is on the hook. They now get a taste of their own medicine. How fortunate they are to be able to explore new opportunities. Oh, that’s right everywhere else is using AI in place of HR. How fortunate you are to re-skill yourself to something other than HR. Good luck with that.
Since a lot of HR positions are already overseas, now it’s time to transition the rest to AI. What a tremendous cost savings Citi would have if they did that.
@f3 u use ur common sense to understand that's why this kind of situation we prioritize
Just use some common sense to understand that none of us grunts are the issue here. Capitalism and greed are why we are all stressed and fighting for our jobs but see no benefits like the execs.
@dy just to give some more information about the inability and helplessness of HR and ethics - the actual reason for my 4 rating is - I tried and cleared 2 internal position (out of 3) ,both last round I was told HR will start the process and contact you be prepared , give required KT etc." and after 2 weeks when nothing happened I followed up with both cases,1 didn't respond at all, tried to contact the related HR too no response..the other recruiter was gentleman enough too respond - " see from our side we gave it a 'go' and contacted ur manager too.. please understand there are other factors too..I can't disclose anything on this more sorry ".. are you telling HR didn't know about it. HR only scheduled the interview right. I am sure HR would have seen the feedback too and even contacted also for the transition. it happened in October 2025 ...how difficult it would have been to figure out what actually happened here and bloody who is blocking whom? Who is getting benefitted here? The firm? Me? Or my project or my manager? Don't even come to defend by telling HR/Ethics doing their job other than answering severance questions.
HR Ethics guys can't even figure out who is telling truth and false ... for what we need then human there?
@dy correct any way it's pointless. Ask me, I got 4 with last 2 years 2 rating, with all the emails of deliverables I delivered,goals I met, created a case with HR and ethics that after all this my manager gave 4 telling stakeholders doesn't have confidence (just to reiterate all the client ask fulfilled) and same point has been reiterated in 2 areas.. I have appreciation emails for my performance..after all these I got response from HR we don't have a formal contest method,and ethics a call where I was told we are looking into it.. Seriously it's a joke. Even a bot will do better than this. Aren't they ashamed of themselves for following blindly higher management orders?? Are we asking for something wrong? If the bar has been raised the evaluation should not need false lie to justify a 4.. I contested it each and every line I can prove false with evidence. So please don't tell that we need human in HR and ethics
Great idea, Citi can just replace employee relations, benefits, compensation, recruitment, and employment legal with AI. That way a human will never have input for things like performance management, pay, benefits, tribunals, hiring... we will let a perfect algorithm make decisions based on models aimed towards benefiting the company 100% of the time.
Hahaha
You could trim back on HR to 1 person per site and I think Citi would be just fine. Give it a shot. If they need more HR, then just hire temps. Some pretty good cost savings on the attempt I would think. We should give it a shot. What do we have to lose.
@OP HR has been heavily impacted forthe last 3 years with all of the jobs being shipped overseas.