And Amala's out!
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Everyone who took part in the Guidewire decision and “claims modernization” need to be fired. Worst decision ever made for poorly performing systems which is causing member and MSR pain. Anyone who defends Guidewire needs to be fired immediately.
I’m curious how/why some responses to this post suddenly disappeared. Is anyone aware of how or why that happens? I responded with a post about how several leaders in GSP need to suffer the same fate as those recently laid off and my post was gone after one day. Curious…
@et I suspect you realize IT is behind, projects are slow, management takes very long to come to decisions, and execution tails are extrememly long. On top of that moral is low, EMG is thick with a lot of people making large salaries. So it's been time to properly utilize the technology available to ensure the organization can go another 100 years.
@en You must be Juan?
@OP
The place needs an overhaul. Never seen or heard so many employees that do not know their jobs with lots of contractors. In the technology age and a large sized PHX office yet they continue raising the head count. Davis was a tirant and those under him learned a threatening bad style of mgt but he blew himself up messing the Marketing girl (DJ). Robles was a good soldier with a finance background. Parker was just incompetent (sold off IMCO bc he couldn't run it and now they're trying to rebuild it with bad things in the bank balooning under his watch). Wayne was decent but still did not fix problems (smart enough to get out knowing he was over his head).
Hope the new guy embraces technology while fixing the numerous technology gaps and complexities that prevent faster implementations. The salaries (AVP's over $175, VP's $250k, GM's, SVP's $300k, then EVP's plus deferred comp / bonuses of 40%-200%. ). This new guy should be looking to reduce the red tape & layers in management and all the meetings. Way too many meetings! They should also review their Legal / Compliance structure as there are far too many people watching the watchers. It's a machine that needs an overhaul with increased accountability from a smaller group of leaders. The members deserve better. But he's off to a good start by cleaning top level mgt.
Statefarm dropped their bank quick if its not making you money you gotta let it go.
@ba USAA is an insurance company first and foremost, so heck yes they would gut the bank and sell it off if it means saving the P&C side.
That didn’t take long, as they’re all off connect and slack profile deactivated.
wow they already deactivated amala’s account, this is some serious sh!t
US Central time here, midnight, can't sleep due to the troubling announcement
AI could replace most of us. Not the field adjusters though, I think I'd like to be a field adjuster next.
@ba if this was 2012, I 100% agree with you, but 2025 is different and the bank has been in boiling hot water with regulators since early 2018 (when OCC first started to dig into the bank) and still failing to meet requirements. There’s only so much the membership will stand for, and paying millions in fees on a consistent basis isn’t one of them.
!!!! All big talks on AI vanished in a day !!lolllll
As leaders exit the company, their loyalists are expected to follow. This will result in the elimination of numerous leadership and redundant roles, allowing to reduce the hierarchy and empower employees
@b3 the bank won’t be sold. They won’t piecemeal it like that. The members will never allow it. What do you think the next step could be?
@a6 what past are you speaking about? What you’re talking about was years ago. Unfortunately.
In retrospect, Amala was indeed a good leader, very vocal and transparent. We saw technology transformations year after year and we saw it for ourselves didn't we, so I had nothing to complain about. Who is next is the big question, and will it be worse is the more interesting question.
Juan’s next big hire will be tasked with saving the bank, Michael Moran was never the long term answer, his job was to make the bank profitable this year, and that is only happening so far because of the reduction in workforce (layoffs). So January 2026 employee meeting, Michael Moran will get his “recognition” for the bank turning a profit for 2025, then around April we’ll get an email from Juan saying that Michael Moran has informed him of his intentions to leave USAA for an outside opportunity. The next bank president, his job (USAA will burn itself to the ground before ever hiring a female bank president) will be to see if it’s possible to get the bank out of the regulatory mess it’s been in the last 6 years, if not, then I can see the bank being sold to the likes of JP Morgan/BOA/Truist … and yes, the bank can be sold while under a consent order, especially if it’s to one of the big 4 banks.
@ab dang no more EICO now what do I do with my backpack? LOL
Ramnik is the interim leader now.
This might be just a beginning ! Strike needs all the pins to fall. Cleanup or getting back to the veteran leadership is what time will tell but this was needed to destroy monopoly.
Send all people who comes from Regions Bank to USAA.
We need the details. Can you please post?
Layoffs already started. More people notified today and as new leaders get a look at the orgs, they’ll for sure clean house and bring on their favs.
With a house cleaning like that, I fully expect for layoffs to happen this month, possibly starting today.
Now worried about my fate as Juan fired Amala. Anyone heard about layoffs as a result of this reorg?
Now I am so anxious to know my fate at USAA. Time to think about plan b and c and d.
Far from Robles. New guy is totally uninspiring.
I am thinking we've transitioned from Bob Davis's era to Joe Robles
Anyone agrees with this ?
This is pretty much a typical house-cleaning that happens when a new CEO comes in. The new CEO wants his team in place. Wayne did the same thing when he started.
No more ECIO, it's now Technology, temporarily headed by Ramnik.
@ac maybe Juan actually listened what people said in pulse surveys
Wondering what just happened behind the scene, how the leaders, CIO, etc. just got fired. Who decided all these because it was clear in the announcement that those leaders did not resign, they were told to leave.
They need to clean house with our Omni Bank Leaders.. We have a VP reporting to a VP
looks like big layoffs across usaa is looming
I was stunned, I stopped my work, and just felt completely down after I read the announcement. This news brought a lot of uncertainties now and I am thinking about my family and future. I know it's not only me who feels this way. Our direct reports should have warned us ahead of this big announcement, like how it was done in the past.
Just wow. I have no words. He really did clean up shop!
I am in complete shock. It's a MAJOR CORP RESTRUCTURING event and I predict many will be laid off.
More layoffs incoming all the way around I suspect.