Every task feels like navigating a maze someone built while blindfolded. Documentation is outdated, handoffs are messy, and nobody owns anything end-to-end. I’ve been here over a year and still hit roadblocks daily. And no one seems interested in fixing the mess. It’s draining.
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@hp THIS IS THE PROBLEM!!!!
Entire IT leadership should be fired for overseeing this sh-tshow
Get a position in salary grade M or higher- less work and you get a bonus. To get there get really friendly to management-use buzzwords and toss dictionary words like a salad. Most people in management have never done the work and could care less about the outcome. They only pull out the iron fist when their bonus is on the line. If you’re working that hard you will not be promoted so stop stressing and do what you can. Yes they are blindfolded with earplugs on.
@eg is absolutely correct!
Legacy systems and databases are square peg into round hole. Nothing is ever fully integrated, instead we opt for MVP:
minimum # of people to do the project + bring on contractors + let the contractors go the second it has deployed to prod || claim success || move on before any of the downstream reporting or FWA Teams can spot what is wrong.
Once it has been spotted, create a workaround since we don't have the staff to support a proper fix. Rinse/repeat.
OP, its people like you that take pride in doing their job correctly, that are the reasons that the members get the actual care they need. Chin up. You matter!
I think some of it stems back to how the old man CEO built the company by buying up so many other companies big and small and we can't ever really let go 100% of processes and programs of these bought up companies.
We just do extra work to stitch the legacy this or that to corporate.
I have been with the company for 8 years and bottom line is it is the same now as it was then. They prefer not to pay for process improvements, opting instead to wing it or create workarounds that never seem to work. Half the trainers have never even worked the tasks that (at least in claims) the analysts have and cannot provide meaningful training. They lay off seasoned staff or relocate them, making them inaccessible. IT WILL NEVER GET BETTER, even if they get acquired. CSUITE is preparing to cut its losses and get out of dodge.
@OP stop sootting actual gaps and I have the same issue regarding ownership. It’s a huge company tons of talent, some not so much but the ethos is “we shouldn’t have to make it easy, you should be able to figure it.
Just my experience but I have to say Centene treated me well.
It’s so hard to learn. Don’t give up. Some of the lost valuable people I work with and manage are those that really try to learn the upstream and downstream impacts.
@OP Welcome to the twilight zone. It’s like speaking to a voice activated prompt. Just dial 0 until you reach a live person. We all feel the frustration.
Centene hired a chief operating officer to fix this mess. Susan is a clueless failure.