The brand you helped build is being slowly handed over to AI.
Tech is next. Be ready.
12 replies (most recent on top)
FYI...JD Powers awards are bought, not earned. Ask AT&T why they have so many of them
Rumors for a year? Which centers have closed?
All the US based reps thinking it is going to be the Philippines, get a grip and reality check. There has been rumors swirling for over a year about some US based call centers closing. Philippines do not cost more, especially when they will shift everyone to T-Life. You all are teaching your way out of a job and that is what the company wants. Glad I left the dump
You can cut all the lazy wfh white girls and you wouldn’t even know they are gone. Thats how little work they do.
You have to get rid of DT or this is inevitable
That is the new Sprint. This is what kept sprint alive. It doesn't matter what customer care and IT do. Both have no impact to get alot of sales. The way the industry is going, all the telcos will have no department anywhere in IT.
The only reason T-Mobile has call centers in the Philippines is because of the massive cost savings. There is no other reason. Get a clue… 50+% of calls are taken by people in the Philippines and it hasn’t kept this company from continually winning JD power customer care awards each year
This is the new Sprint. This is the sprint model which kept it alive for a bit longer. Nothing customer care or IT can do about the current industry trend.
"The phillipines cost less" - factually inaccurate. They cost more per call. More in a cost per minute, more in credits, more in FCR. They cost more than onshore reps.
@OP+1jkptrg8w, ”the brand you helped build is”…trademarked by Deutsche Telekom! DT will do what is best for DT!
”In addition, we license certain trademarks from DT, including the right to use the trademark “T-Mobile” as a name for the Company and our flagship brand under a trademark license agreement, as amended, with DT. As described in more detail in our Proxy Statement on Schedule 14A filed with the SEC on April 24, 2024 under the heading “Transactions with Related Persons and Approval,” we are obligated to pay DT a royalty in an amount equal to 0.25% (the “royalty rate”) of the net revenue (as defined in the trademark license) generated by products and services sold by the Company under the licensed trademarks subject to a cap of $80 million per calendar year through December 31, 2028.”[1]
[1] Form 10-K Annual Report, Page 23. (2025, January 31). ”T-Mobile Investor Relations SEC Filings”. https://d18rn0p25nwr6d.cloudfront.net/CIK-0001283699/b30fc2cd-eabc-47ca-8737-e273fdb44290.pdf
Unfortunately Those Philippines d-mba$$es cost about 60% less than the internal/onshore high school drop out d-mba$$es. Cheaper d-mba$$es will stick around longer
Cutting the Philippines, dum--ss.