I was wondering how Brightspeed was doing after its first year post Lumen.
Anyone heard anything?
27 replies (most recent on top)
@2ugn act like it is a different company lol... they will keep upgrading wireline as scrubs while the fiber gets sold off for investors. until more wireless/sat is available.
@2psq yeah... i've read some of these union worker benefits. stop crying for sure...
@7azb with all it's failing leadership and toxic work culture that caused the sale. Hence BS will continue as that.
BRIGHTSPEED is Lumon 2.0
We lost one of our best CO guys last week for calling out management over on call pay & only being paid half of what our contract says.
Union, instead of grieving it, just told everyone to turn their phones off & “once an outage big enough, lasted long enough, then maybe they will pay us”
Company was even taunting us with what constitutes a call out 7 days a week, knowing they only pay us for 2 days.
This was a perfect time for the union to get us our pay & back pay.
1 man took on the company & union, 3 days later he was forced to retire.
Horrible company to work for no morale no growth at all this company will not last long at all. They are doing people with copper services horrible for the likes of gaining fiber customers forgetting it’s the copper customers that help grow their business. I feel bad for any company that has their service.
Some VP has a brilliant idea at Brightspeed…..
Lock CO out & put them
In the field. We’ve seen this song & dance before via Lumon CEO. Never has worked, but hey, let’s keep doing the same stupid garbage & expect different results. OH & yell at the CO when repairs aren’t done quick enough because they’re too busy doing OSP work.
Brightspeed not bright. Laid off employees in May 2024 and now in Aug 2024. They are keeping a skeleton repair group onshore and using Government grant money shifting jobs overseas who can’t even speak proper English. Most jobs overseas. Hiring management including their friends who don’t have a clue running the business. This company is going down and this greedy company doesn’t deserve any govt that will catch up to them one day. These dudes are greed that is looking to dump the company.
About too beer laid off they're moving everything over seas that's how they're using all the government grant money.
They're laying off lots of US workers this month and going with overseas vendors who will do the job for much less. Customers I talk to hate dealing with offshore agents and they're about to get a lot more of them. They took taxpayer money and sent existing US jobs overseas.
BrightSpeed is Closing US Call Center as of MAY 1
What was expected from the company has come to be opposite. Looking to cut corners; hiring folks overseas looking to cut corners rather than customer satisfaction. Not fully like Lumen but going that way. I think Brightspeed is located in restroom known as Brightstool.
Everything I have seen and heard indicates they are in a world of HURT.
Worse, they are denial of where they actually stand.
Someone is going to lose a whole lotta money.
It's a sh!t show! They have hired lower and middle management with zero background in communications and no one knows sh!t, but they wanna make a naw for themselves meanwhile the customers and frontline workers suffer with one fuq up after another.
We’re doing OK at BRIGHTSPEED.
Slowly, but surely moving off Lumen, building our own transport, moving links back onto our equipment that Lumen moved before ditching us.
We recently took the contract for Netflix servers from Lumen in 2 states. So that equipment will be removed & brought into our offices.
Dennis Miller said it best: "two of sh1t ... is still sh1t"
The main issue is what Brightspeed bought from Lumen. Brightspeed did not look at the fine print. Lumen played it well by selling to Brightspeed what they did not want and Lumen kept what Brightspeed needed to function well. Brightspeed is pivoting to not rely on Lumen at all. Once the is finished, we will see how Brightspeed is doing. Most of the employees I talk to do like the company more than when it was at Lumen, hands down.
yeah, they are getting funding from the government ... so we know it doesn't have to make sense and probably someone in DC gets richer for doing it
My elderly father lives in a small Louisiana town where Century goes wayback. A few visits ago I saw that Brightspeed ran a fiber to his house and left a loop of fiber for later. He did not have phone service with them. I switched him to AT&T cellular home phone years ago for half the price of CTL. My first thought was Brightspeed may be getting credited by the gubment for every home they "connect" wether they purchase service or not. I called to inquire about their cost for service, like CTL just for telephone, it's twice as much as the wireless home phone he has.
I heard they did some layoffs recently,
They actually are doing a decent job spending there 2 billion on fiber builds wisely.They are getting there best bang for there buck on how there going about it and aggressively going after grant money where they can.Do way more for these communities than Lumen would have ever done.
They're doing pretty well, considering the condition of the markets they were handed by Lumen.
The business model doesn't work when you have id--tic assumptions and excess costs. Rural telcos went all fiber years ago before the government cheese rolled in. Lumen still can't figure out why "targeted" deployments aren't working.
This was never a Lumen problem. The issue is the business model doesn't work. Internet should cost people 3 to 5 times what companies charge for it. Especially the small rural towns.
If installing fiber in all of these small towns was a valid business the government wouldn't have to subsidize it.
After the Government install money dries up all that's left is a small population of people billing less that 100 bucks a month expecting white glove service. The truth is the revenue they generate isn't enough to pay for field techs and network maintenance let alone expansion.
Slow in the beginning but they are at least doing fiber builds in towns that would have never seen it with Lumen.For year 2 have named a lot of smaller towns for fiber builds and doing this with our government money.There biggest obstacle has been the hole Lumen dug with no investment in these area's.Another positive is they are getting away from link to success ..
not good from what Ive heard
Hopefully not wasting government funded programs like some other firms we know.
Who cares ? You ask the firmer gm of the pa sakes office who went there after so called retirement after he did nothing to protect or inspire and as a result ruined many people’s lives