In my 20+ years working, I’ve never seen such low employee morale. Staff all around me have been totally checked out today, away status all day, not responding to teams messages/emails, not engaging in conversations even on external calls.
To make matters worse, it seems the leadership team doesn’t have a plan to fix the root cause of the problems. Sales ops is a mess leading to misinformed financial guidance. Our Cloud product is laughably under developed, but yet one of our main sales strategies (despite an awful H1). Licensing structure for cloud products is convoluted and not conducive to customers who just want to dip their toe in the water. Marketing doesn’t care about providing resources that we can actually use with customers. Majority of our sellers don’t know how to have strategic sales conversations. Sellers aren’t incentivized to work with partners, who can help with strategic conversations. Org is pushing ValueSelling framework which is godawful. Required Salesforce scorecard that asks too many questions leaving sellers not wanting to fill in key fields that provide useful insight into why the deal was successful or failed. Everyone is going in entirely different directions. And worse, there’s no cohesive plan to bring the disjoined efforts together.
Letting go of people because you can’t meet revenue goals, without fixing the problems that got you there in the first place, is not going to work. The staff know this, and until leadership gets their act together and comes up with a half decent plan to integrate the entire organization to work in one cohesive direction, we’re going to keep running around like chickens with our heads cut off, or worse - entirely disengaged, with more inevitable layoffs due to poor performance, and even lower morale resulting in the loss of staff who truly are talented.
Employees don’t want listening circles. They want confidence that they will have a job next month. They want to keep their benefits. They want a leadership team who has a clear plan to lead them out of this sh*t storm that THEY created. They want sales goals that are actually attainable (try selling a product that isn’t viable/useful) with incentives that reflect the corporate strategy.
On a side note - Does our leadership team even know how to use the Alteryx platform? (Seriously)