I believe the title says it all.
Tools implemented at Gainwell are incorrectly configured and managed. As if by someone who has never worked with or managed those tools in any other environment or with any other company other than Gainwell.
You can review or investigate those who manage the tools given to us within the past few years many have been with Gainwell for over 20 years. Which is a good indication that they have little or no real previous experience. And it absolutely shows.