There have been many recent changes in UM. The changes are making it more difficult to manage out workload and maintain TAT. Leadership refuses to have meetings regarding changes. Meetings scheduled. But then cancelled. Same thing happens with 1:1 meetings. My supervisor does not even cancel, just does not show up to the scheduled 1:1. Yet, weekly "fun" meetings (not work related) continue as scheduled and I receive scoldings if I am a few minutes late.
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Auth specialist are now from the Philippines and struggle with English-reading and writing. Sad.
Unfortunately it sounds like you work in a sh---y market :/ my supervisor is 100 percent unaware of any massive errors. In fact many people on my team monthly get recognized for have perfect audits. Majority of the team has less than five errors a month out of about 1300 audits per person.
Well, that’s good to hear but in my markets my manager is in meetings everyday about the errors…
I won’t get into a pi----g match with you. I brought it up to my supervisor in our team meeting for them to look into it further since there’s a thread going around about “all authorization specialist being trash” . But according to them they have never been made aware of massive errors . Nor have massive errors ever came back on audits.
Not in my markets. The auth research specialist does error corrections in our markets. It doesn’t matter, they’re all useless.
You definitely aren’t speaking about us then. We don’t even input start dates on auths. That would be an authorization research specialists that does that. Not us. Two totally different teams
I’ve been a UM longer than you’ve been in your peasant position and we used to build our own auths. I understand there’s other bs useless cr-p you all do that UM has never done. I’m talking about UM needs to be able to build our own auths. You id--ts can’t even get a start date right that’s written in a request from the provider like wtf.
You have never done a single one of the states I deal with. I again have been doing it for 10 years. And some people on my team many more years than I have. You can call me an id--t all you want but you’re mad at the wrong people.
I’m sure all teams are different. My UM team used to do everything and now we have you id--ts sc--wing it all up!
Iv been a vertexer which is now authorization specialists for over 10 years. You haven’t ever had to do my job. So you must not be speaking about my team specifically. And there’s people who have been on this team longer than I have. They have always done this job. If fact UM doesn’t even touch all authorization specialist documents .
You are whining about working 55 hours a week, well UM should have that time, we deserve it because we can do the job better and faster so they need to get rid of auth specialists! We have been begging management for years!
@5biv+1u71VYzI Their processes are awful and so are the people they hire for the throwaway pointless positions!
You all need to stop whining and just quit. All of our positions are worthless, not just the smucks that answer the phone and build auths!
There’s no way you people are fixing UM mistakes…you don’t know the first thing about authorizations. You can’t even build one!
This entire thread is what’s wrong with Centene. The toxicity is contagious. When you breed a culture of the workforce must be lazy, stupid, incompetent, etc. in lieu of focusing on establishing systems, structures and training to position people to be successful and ensure they are using their talents in a role they can be successful you get this. Tragic.
You must not have ever worked a real job since your sensitivity is so high and education so low…
Nurses don’t make mistakes. You guys are trash.
Your bedside manners su-k a-s . You must not have ever actually worked in a hospital
That’s real funny for UM to be complaining about mistakes. I have to submit tickets to send work back to you for your mistakes . Get off your fu--ing high horse . You don’t see my department tearing you all down. We fix ALOT of your departments mistakes .
Either your comment was meant to be sarcasm or you are clearly a troll and a flaming id--t
If you give me the supervisors name of the person making the errors that are constant I can bring it up in my next white board meeting . Especially if it’s my supervisor.
If I were you I’d go to the supervisor of the person making consistent errors I know my supervisor takes kindly to feedback even if it’s negative we need to know who the problem is . I currently work on the team. I rarely have errors. I do know of people being fired for errors though . We currently have a lot of temps on our team. I’m sorry you’re dealing with that. But when we get temps they aren’t trained the same way we are. They quickly speed through the process and call it good. I know it looks as though we only type what we see and maybe from your end it looks that way. But the temps hurt us too. We also classify documents , when they aren’t classified correctly and someone doesn’t catch it when we go to verify it it now messes things up for everyone after us. Because depending on the document type varies what you will type and what’s required. If all required fields are done that will also mess things up for you all. I definitely see your frustration because I feel it daily. Then we run into the issue of the new OASIS system. It’s TRASH!! Utter trash. It makes our jobs so much harder . It pushes work though that is incomplete and says it’s accurate when it’s not but we never get to correct it. It also tries to auto classify the documents without someone manually doing it . On those 9/10 I have to send it back to be manually reclassified. It also auto read the documents, and we have to correct all its mistakes . Correcting mistakes is harder than me just doing it myself from the beginning. The downside is we have so much over time that it’s hard to fire people even if they are total fu-kups. Trust me I wish we could get rid of them too. They are the cause for all the over time. They are useless . But not all authorization specialist are total sh-t bags I promise. Some of us really do care about our jobs and our members. I take pride in doing my job accurately and efficiently . I have a degree , but I took this job on this team just to get my foot in the door. Here I am a few years later and I love my job and my supervisor . So I continue to stay put.
Nope, I’ve owned my home for 10 years. And I wish they would start firing them! You have to understand that we see the same errors over and over by the same people and nothing is ever done! So put yourselves in our shoes for once! And no, I’m not putting myself in your shoes because you should have to correct your mistakes. RNs are the only ones held accountable and you never are that I have seen! Maybe some are but we have not seen any of you held accountable!!
Authorization specialist here …. You must not be dealing with our documents because if we made that many errors we would be fired . Our team has very little tolerance for errors . In fact our documents go through a two step audit system. They are audited by not only a third party but they are also audited by internal employees and both count against us. You’ll be fired for audits on our team quicker than productivity . While quantity is important and you’ll still be reprimanded for it, quality means a lot more to my supervisor .
Alright that gave me a good laugh. I need to be friends with the person that made the mommy’s basement comment . Reveal yourself .
You sound like someone who still lives in mommy’s basement with your sense of entitlement .
I’ve already told them how worthless they are, so they’re aware…
Ok well you better get back to watching Blues Clues so you can prepare for your next work day…
Better yet, let your ba--s drop and reach out to the like ten authorizations specialist supervisors and inform them of how terrible their employees are. Maybe inform them of things they could be doing better. Otherwise acting like a little bi--h boy isn’t going to change anything .
You seem like a very bitter person. Like I said it sounds as though I wasn’t the problem as I had less than three typos a month. You complaining anonymously saying they should essentially lose their jobs isn’t going to change anything . The company couldn’t care less what you think. Maybe the company will do everyone a favor and you’ll be next on the chopping block. I’d keep an employee that makes a few mistakes over an entitled little bi--h any day. I’m sorry you’re so perfect and never make mistakes . Have the day you deserve .
Oh please, learn to read or go work at Jimmy John’s…
I don’t work in that organization at all and I’m glad I don’t . You guys are very negative. Praying on the downfall of others is pretty aggressive. They are humans too. People make mistakes. Do you know how many mistakes from others I correct daily?? I just look at it as job security . This company isn’t stable at all… I’m just grateful I still have a job.
I don’t even work in the department anymore lol. I work for a totally different company now making twice as much as I was at centene. Not all authorization specialists are terrible . It might not even be the permanent employees. They typically have 20 plus temps at all times. Who mind you aren’t trained properly and just thrown to the wolves . There’s a lot that goes into that job. The typing portion no, but the sorting is time consuming. And incase you didn’t know they now have AI doing some of their work, and the AI makes ALOT of mistakes that they have to correct. But if the system says it’s good (even when it’s not) it sends it and a specialist on that team actually doesn’t get to see it. There’s also several teams of authorization specialists . So we might not even be talking about the same documents. I did that job for over five years. I had over a thousand audits a month with less than three errors . Each team does something very different and works totally different things . The team I was on use to be apart of front end operations and we were forced to merge UM.
It’s not a few mistakes, it’s constant errors! And, yes we want to go back to um doing everything!! We need you gone!
Don’t forget to mention that they only make like 15.30 an hour to 17 an hour…. No wonder they don’t care about a few mistakes . My friend works In that dept . They also are mandated every centene holiday. Except for Christmas and Thanksgiving .
Plus yours * since I know you’re a bitter bi--h and will try to correct me
I was an authorization specialists. I can tell you from experience from doing the job a lot more goes into just “typing what you see” . The policies and procedures change pretty consistently, not to mention their SLA is insane. Most of them are also burnt out from working 55 hours a week. They work 10s Monday thru Friday and 5 to 8 hours most Saturdays. Cut them a little slack. Or you’re welcome to do their job plus theirs since it’s so easy….
But literally no one needs training to read a document and enter it into the system! A 6 year old could do the job! Don’t pull the no training card when the job is just reading and entering information.
Wow you lot are truly amazing tearing down your co-workers. We all know that regardless of where you work non member facing or member facing that this company has zero interest in training anyone on it's supposed "processes" and "job responsibilities". AND yes they hire people without a degree or contractors from offshore to perform admin support tasks like authorizations. Because they are cheap f*cks that don't care about the members let alone their employees. I imagine though that those people also were expecting to some degree to be trained in their position correctly. So its not entirely their fault now is it?? It hasn't changed in the 7 years I have been with the company and its not ever going to until someone buys out Centene and even then it's not guaranteed that the new LLC will be any better.
And what’s an “authorized specialist”? You just proved my point, you can’t even put together 1 sentence correctly!