It's not as if there can be any consequences or repercussions for the leadership over it. Customers have proven over and over again that they don't care. They keep getting rid of American workers for much cheaper foreigners and nobody gives a damn. Since that's true, why in the world wouldn't the leadership take advantage of it?
And in case somebody thinks I'm supporting this, I'm not. I'm just so tired of it all.
Curious to know if any of the work I did before I retired was outsourced, third level Unix/Linux Support, third level UNIX/LINUX Security, Information Security Risk Management.
Buh-bye State Farm. Will the company survive the tipstard era? Can you say Sears...Another great Illinois company driven into the ground by incompetence...
They will. IT and gen depts first.
https://blog.hubstaff.com/outsourcing-vs-inhouse/
Thats the vision.
McKensie did a study and sold out the Farm.
Yes, please outsource initial claim reporting. A driver with State Farm insurance backed into the door of my parked car. I was on hold with State Farm Claims for 53 minutes before some disinterested voice finally answered and collected the information. I got tired of waiting for a SF adjuster to call me for follow-up. So, I called my own ins co. The total website & phone time I spent to report & close the claim was 31 minutes. I dropped my car off at a dealership, that was end of it. Subrogation is good. Good for people like me who have better things to do than wait for SF to get its act together.
They should outsource underwriting next.
Hey folks if you want to see what racism looks like in America today read the post by @4jdz. The frightening part is he doesn’t believe he is racist. And it is not about outsourcing jobs.
Outsourcing started back in the 90’s and Americans have sat quietly by as the good paying jobs are outsourced to India. It’s too bad that it took for a company to fire and hire Americans as externals to wake up. Average Americans spends to much time worried about the black race taking their jobs all the while its been people from India. Americans should protest and fight against outsourcing jobs to other countries like they did January 6th 2022.
The employees in India always follow to the T what they’re assigned, not more and not less. So they need basically flawless direction from above, and have no way to compensate for leadership blindness. They won’t and don’t go outside what they’re asked.
They are taking advantage of it. Management announced today that the current layoffs of 1100 employees resulted in only 200 receiving a severance package. The other 900 were offered what the company considered a "reasonable job offer" working for a third party vendor to do the same job they were terminated from. Not sure how or if this is even legal, but they did it.
There is a high cost to outsourcing, a huge cost, however that cost is more desirable than the cost of paying an american a living wage. They want one but not the other, so are willing to pay the political/social blowback, as well as the well documented massive drop in quality of work when moving to offshore sweatshops for labor.
Most people are unaware that ICP and CDE lost billions of dollars in their first three years of operation after they both began in 2011. While we were in the office, our Indian outsourcing partners were sitting in their cubicles for hours on end, doing nothing. In a couple of years, MT and the uppers will realize that what wasn't broken before is definitely broken now with HCL taking over.
By outsourcing, you drastically reduce a lot of work that comes with having employees. Payroll taxes, benefits, HR and legal issues.
Ironically, agents used to be able to hire from a temp agency, which allowed them to have a less risky probationary break in and training period for new employees. But State Farm now prohibits agents from doing what the company itself does.
No that is not the reason. If it was they would simply lay people off-about 2 million forecast for 23, The reason is ET employees are incompetent and incapable of delivering quality work on time, in scope and in budget. Say bye.
No, that is not the reason to outsource at least in this scenario. The reason is the majority of ET employees are incompetent. SF can’t execute anything from a technology standpoint.
The only reason to move employees to an outside firm is to purge the employees in question (especially the expensive ones) and not have the company take the flak for it.
When P&C Mod is fully rolled out Auto Underwriting will be a fraction of its current size. Watch for these kinds of moves then too.
I'd fully expect HCL to give every new employee a test on AWS, C, C++, Java, etc. and see how many pass. Then purge out the expensive old-tech guys because they didn't pass the test (avoiding lawsuits) and the paper pushers who exist just to write status reports and schedule meetings.
Company is obsessed with policy count. How many policies are a direct result of a family member and employee working here? How many americans who can buy auto insurance work for this enterprise, and how many would leave if they got fired and replaced by offshoring?
The answer is a lot. We also have to change our motto from like a good neighbor, to something less of a complete and total lie.
Make no mistake, they will do this. They already have a relationship with an offshore call center company. You bet your rear that company is selling HARD to replicate the Allstate Pune,India operation center, which has fully licensed Indian claim handlers working.
You all thought it was incompetence/a mistake that the company has acted in the manner it has towards its employees consistently for so long? This is how they sell offshoring. Companies have been doing this a very long time, keeping wages ridiculously low for entry level, pushing out as many as they can as quickly as they can, this builds a track record for the need to offshore, by their own design.
My only hope is that the slow to move nature of the company will allow a few decade lead time on this....or we get a CEO with a real heart and one that cares for its people, which i dont think will ever happen here again unfortunately.
Shhhh. Gosh darn it Timmy, you’ll ruin the ending for everyone else!
They cant take everythng overseas, there is a balance. Less work in the US means less power of buying and car insurance is not essential for a lot of Americans. If i lose my job, the first thing im doing is let my car insurance expire.