ROC team to be eliminated by 3/31.
Their positions are being scrutinized currently. The team is slated to be eliminated by the end of March.
35 replies (most recent on top)
I have heard that they offshored a lot of the ITO team to India meaning any infrastructure project will be a total $#!+ show as a result. Leaders are not forthcoming. HR is not looking out for you. How can we organize a massive no-show for the next town hall?
If you think Gainwell is a good place to work then you need to just look around. Talk to some employees. The place is an absolute shitstorm that is ran by a bunch of incompetent fools. All they are doing is using deception to fool employees into staying long enough that they can replace them and fire them.
With the illegal and unethical practices Gainwell is using you should get out now. Why would you want that kind of experience in your background?
Gainwell should have a problem finding employees willing to work for them. The company is truly that bad.
More people need to follow your lead. Gainwell is not a good place for any current employee. People are only staying out of fear.
Retirement goes with you. Experience goes with you. Sanity goes with you.
There is zero reason to stay.
Leaving Gainwell last month was the best decision I ever made. The strange thing is, when I joined my new company it was difficult to adjust to normalcy! The trauma, drama, and nonsense of Gainwell imprinted on my mind! It’s very sad that a company has that impact.
I heard they are laying people off on March 1st for employee appreciation day
ROC? Another alphabet soup team that does nothing? Oh no!
Horrible Indian company. I just draw a check and do everything I can to make my boss look like the buffoon he is.
Yep the majority of the old timers are dead weight. And they try to act like they are so valuable and that the company couldn’t survive without them. Hahaha. The company is better off without them. All those old systems can go with them.
It’s funny when they keep trying to talk about old companies that don’t exist any longer. No one cares about those old non existent companies. Your time with them doesn’t matter. You have a whopping three years of tenure with Gainwell now. Just like the rest of us.
Amen with previous post...For those naysayers who support old timers - remember that everyone earned their part every month & year they worked and "all employment in US is at will" - no entitlement just because we worked for decades on the same system.
Also, the issues are due to technical debt built over time by the same "onlookers" who made $$$ over time, all the time getting maintenance $$ from the clients for years shamelessly. People without integrity will rotten in he-l for sure.
"Old fat" is absolutely right...old timers want to just selfishly take care of themselves until they retire...all their fake concerns about their teams and colleagues is just to keep their safety nety intact until their own retirement - they neither care now or after retiring!
Fake Old timers who are dead weight (not ready to learn anything net new) need to be let go now for Gainwell to succeed. Sooner the better for others who genuinely work hard every single day.
The way we have always done it is clearly not working.
Those old systems are one of the reasons Gainwell is in the trouble that it is in.
"All those other companies from way back when no longer matter or exist."
True but the systems from way back when do matter and do exist. Experience in those systems isn't valued the way it once was but it isn't nothing.
There was a layoff at the end of January. It may not have occurred on 1/20 but there was a layoff.
Gainwell has only existed for three years. No employee has a longer tenure than that. 3 years maximum. All those other companies from way back when no longer matter or exist. Only Gainwell and it’s three years old.
Outsourcing can happen to the majority of the Gainwell jobs. If it isn’t contractually obligated otherwise the jobs can be offshored. So a client might like it one way or another but the contract does the talking. You are in a false sense of security if you think otherwise.
There may be some false information on here. But there is also some useful information here.
This site has been loaded with fearmongering since GNWs inception but it’s really picked up recently. What happened to the major layoffs predicted on 1/20, which was a Saturday by the way. LOL.
Then it was predicted in Feb. didn’t happen.
Now it’s March with 40% headcount reductions. I’m not sure what the agenda of some on this site is, but it’s getting ridiculous.
On a different topic - some of us noticed that lately a windows service runs on GW laptops that tracks the employees Geolocation and reports back to analytics server.
My guess is that HR/compliance is doing some sort of close scrutiny if people are taking advantage of current remote jobs and working out of different locations like Europe, Asia or South America…
Totally agree with the previous post. Some of the posts are for fear-mongering.
I am not giving anyone a false sense of security. I mentioned in an earlier post if your job can be outsourced it will be.
Many of the leadership roles within BPS are fully remote but your average hourly workers are often onsite or hybrid. Also, don't forget at any time the client could say we need everyone onsite 5 days a week, and if we had outsourced that work how would you get fully staffed onsite quickly?
I get the doom and gloom of this site and I say be realistic about your job security cause it doesn't exist no matter what company you work for but getting on here and saying everyone is going to lose their job isn't realistic either. There are people who have been with this org in all its forms for a long time, and there will be many who are here now who will be with the org in whatever company/shape it takes in the future.
Yup there is a big difference in required and preferred.
Hardly any jobs are required to be on site in the US.
This is inaccurate. Very few roles even in BPS are required to be onsite full time. The majority of Gainwell positions can be outsourced and offshored.
Believing this false rhetoric is giving some people a false sense of security.
EVERY job is at risk.
You have to remember that many BPS roles are required to be onsite full-time or hybrid with the respective Client State, or if remote are required to reside within the state or a minimum the US. I highly doubt they will drastically cut the number of BPS staff since they can't outsource most of those roles to India due to client requirements, some will be but not all especially ones that are client-facing such as provider enrollment, claims processing etc.
Also, you have to realize most BPS staff make a fraction of what an engineer would make, so you can get 2-3 BPS workers for the same rate of a single engineer or manager.
For the OP -
Surprised to see BPS not cut in numbers as yet - millions were spent over last 2+ yrs with fancy automation tools and on numerous “special projects” to bring in vendor tools for call center analytics.
Those are all taught internally by sh---y leaders.
Definitely a waste of time unless you want to learn how to be a sh---y leader.
What is this career excellence series BS? Why would anyone want to learn anything from Gainwell Technologies? It would be what not to do.
What a joke.
ROC is or was, part of BPS. But they worked on the call center technology systems, some level of ITO is involved.
What area is the ROC in? Never heard of that area - is it ITO function?
question for the OP... is the ROC team being "scrutinized" by Cognizant? I just want to confirm, because apparently something of the sort its about to happen in my neck of the woods.
I'm just wondering if that is the actual strategy company-wide.
I think there is a whole lot of “whatever the he-l that is” at this company. And I think it’s about to get axed.
ROC - Resource Optimization Center - Whatever the he-l that is.
The leadership team is having meetings to figure out how to move faster in hiring in India. They are pushing hard to move that as quickly as possible. The latest numbers are to increase India headcount by 2,500 to 3,000.
Every headcount increase in India is at least a headcount decrease in the US. And on top of that they are scrutinizing every position. They are going to trim the fat. Remove any perceived unnecessary positions in the US.
Zen was right. They want to decrease the US headcount by at least 40%.
So if the US has about 8,500ish people (2,000ish in India) that would mean around 3,000ish increase in India and a 3,500ish decrease in the US including trimming the fat.
The previous poster is also right. Everyone should be on alert. Your job is at risk if it can be outsourced or straight up eliminated.
Everyone who has a role that can be outsourced to India should be on guard. Based on meetings I've been in, the India hiring is full steam ahead and if leadership could outsource 100% of the jobs except their own they would.
Not saying every job is at risk here in the US, simply for those functions that are not contractually obligated to be in the US or a certain state they will be outsourced. Not a matter of if but when.
However, it wouldn't surprise me in a year or so if they onshore a ton of the functions they are outsourcing. This is just the way it will be I have a feeling until we sell the company.
Does anyone know how many people are on this team?
in that context I’d guess it means Real-time Operations Center
They do reporting from the phone system. Can't remember what ROC stands for.
ROC?