So how many property CS are being forced into the injury CS role? I know we are constantly hiring and our turnover is high. My question is why isn’t injury changing anything with this being the case ? Also, go to tier 1 if you get a chance, tier 2/3 handlers are drowning and are miserable.
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Seeing plenty of posts on Facebook sites and Link'In, from people who are proudly moving into some of these roles. Those are the people we should be paying more attention to.
Which jobs will be easier to replace with foreign workers or AI? That ain’t Injury which has the most exposure and takes the greatest skills to succeed. That is where I would be trying to get if was in another segment.
Some of you should ask the GEICO folks how it is there......If you think the grass is greener, GTFO and stop complaining......
Festering a-s-kissin property folks need to come up. We really don’t need people overdoing it in property. TMs and SMs too, come on.
It’s not a one shot deal. 300 plus per month are needed. Volunteer now while you will be in training with the people that want to be there. Later when we run out of volunteers, you’ll be training with the disgruntled folks who didn’t want to go but had no choice. We will backfill the other areas with new hires. Should have always been this way. Injury is much easier to learn if you have some time in Express or Property first.
When will the determination be made? I thought the announcement would be on the 26th, but I haven’t heard if force reassignments will be done. Was there enough volunteers?
Time for a UNION
Injury CS role could be rewarding and a decent place if the metrics were relaxed so the CS could get to the most important work. People do not want to go to injury because of the environment not the work. The SM/TM treat CS like sh-t. Maybe because they are treated like sh-t. It is too stressful to worry every day if you make one mistake to get wrote up or fired over when in most cases the CS is only a puppet to do what SM and TM tell them to do.
State Farm hires these CS but does not trust them enough to settle the claims.
When will upper management be accountable for the sh-t show they have caused in this fire pit? The rumors, and pay and environment have to get better before employees will be willing to just volunteer to do it!
Fix this first State Farm INJURY and you will get the volunteers that you want! Otherwise you move the employees and they quit once they get their own inventory!
Who can handle 400+ claims to the level of perfection that the management expects? Nobody!
Outsourcing might be good for an area they can't get anyone to stay in.
The idea that claim handling can be turned into a fast food like production was the original sin in all this mayhem. They ruined job satisfaction by their greedy nepotistic self serving sla-ghter of the once proud masses.
All problems are self created by Tippy. Does anyone else see the irony in closing like 14 offices and our lack of employees now. SF has a bad reputation of mistreating employees. Taking jobs and severence away. Employees live under the constant threat of our jobs moving into a hub. This has been an epic failure. Yet they are still he-l bent on moving everything to the hubs.
Just to stir the pot some more. If you arent getting a raise. Guess what. It means you already make what an injury CS is making. Maybe even more tbh. If you don't make what they make. You are being bumped up. So maybe it just doesn't apply to you? Zero sympathy. Property has been lying saying people are injured just to toss it away so now maybe you'll know why you don't do that. Every single dept throws everything at injury. Its a dumping ground. Sooo maybe just maybe injury has become a cr-p show because most you down streamers can't do your jobs right in the first place. Idk. Just a thought.
Believe what you like. Not all employees hate the company. I know that is hard to believe for you. Keep on doing your thing and others will do theirs.
@4ndp……..Yes, they had what WAS the most successful business model. In a previous world that no longer exists. How quickly we forget that a few short years ago, State Farm was also bleeding money while losing market share in huge chunks. And taking rate increases far beyond what competitors were. The world changed and State Farm had to change with it. As an associate of over three decades, I don’t like it. But it’s what it is. Going back to the old way would be similar to saying we were the best damn manufacturer of 8 track tape players in the world, so let’s go back and do that again.
"62" people volunteered for more work, more stress and no increase in pay?
Sorry, but I don't believe you.
@4vko could not be more wrong. In my segment alone we had 62 volunteers. There are CSs who understand that experience in multiple segments is a benefit. The criteria is volunteers and experience. TMs have no say in who they keep and who is picked to go. This is larger than me and you, this is the enterprise making the call.
The sad truth is, the powers that be, at State Farm, changed the most successful insurance business model and destroyed it. Property and Casualty insurance is about relationships that are best handled locally, face to face. Every claim was to be handled on its own merit, now it’s a widget factory. And the conveyer belt moves faster and faster. Nobody in their right mind would do this job. A job people did for their entire career has been turned into a job nobody wants. And the company losses continue to stack up.
No one has volunteered to go to injury. Tomorrow is the meeting where the “levers” are pulled I.e. handlers will be forced to go to injury. I wonder what the criteria will be or how they are going to choose who goes and who gets to stay? Tenure? Rating? TM discretion?
When a segment consistently has high turnover it’s a management problem. State Farm management does not hear their people; so this is what a company gets when the powers that be are out of tune with those handling the claims.
@3cop……Well then, we all stand corrected. Continue to do as little as possible, be as unpleasant as possible, and blame everybody else for not rewarding that.
You ops can stop coming on here with the lies. There are plenty of managers in claims who don’t know up from down, who don’t have an injury background, who have never written a property damage estimate, etc.
It’s to the point now where I, a regular CS, am training the managers on the policy, claims, etc.
All this bullsh-t about “it looks good if you have so and so experience…” is complete bullsh-t.
It’s not about what you know anymore. It’s about who you know, and how far you will go in swallowing your pride.
You people in management need to stop coming on here and “playing devil’s advocate” (read: spouting lies).
Playing devil's advocate. The job class is the same and every job description states other duties as assigned. Typically this would mean a project, work group or some peer training. Moving segments would also fall under this as well. Right now Injury is hemorrhaging premium dollars, losing in court left and right and having too many excess judgments to count. Yes, it is 100% the company's fault and this is their attempt to stop the bleeding. If I had a long time until retirement or planned on making SF a career, I would need injury experience to continue moving up within P&C. You may get by without PIP or Total Loss but everyone who has ever moved up winds up being assigned in injury for their time., SMs, consultants, claim managers and VPOs. Also, if you have injury, property, maybe TL and PIP experience you are at the top of the list for your next potential employer if you stay in the industry when you leave the Farm. I prefer to stay in my comfort zone much like many of my peers but I see the writing on the wall, if you are in another claim segment and have any BI experience...well you know what is coming.
Based on what I’ve seen and personally experienced: the more you learn and know how to do, the more likely you are to be exploited. I understand why SF (and most companies in general) would do this but I hope they (SF upper leadership) recognize at what cost.
I would like to see more transparency from upper leadership in these situations. Share the data. What did you consider when making this decision? Is this a short term solution? Whats the long term plan? Are we working on addressing the root of the problem? I know someone will say that they don’t owe us this but I think the response amongst employees would be way more positive if this was being handled differently.
If your list of “things I will do or learn” only fits in a tiny box, don’t complain when your opportunities do the same.
FWIW, I did see an injury posting the other day for the ATL area, but it seems to be gone now.
Yep and not just that. They are telling people this reassignment will be their new permanent role and they cannot post out for lateral positions for a year. They can only post out for a promotion.
The leadership at this company is incompetent. I’m willing to bet they end up losing more people with this fiasco than helping.
They are taking people from roles in which many applied for and were promoted to (in some cases) and forcing them into an area of claims that everyone knows is a dumpster fire. It’s note fair. It’s not right.
The other problem here is they are going to be pulling people from areas that are already bleeding people. Both WCCS and HCCS have been struggling to keep people.
If injury needs people, why haven’t I seen a post on the Job Openings site? I don’t think it’s fair for people to be “voluntold” when the department hasn’t even given people the opportunity to post. If they don’t get enough interest, fine, but shouldn’t we have started there? It’s almost like they didn’t want to admit that there was a need. The whole thing really rubs me the wrong way and I wouldn’t be surprised if the same thing happens in Total Loss.
My biggest issue with all of this is that some of us take pride in our work, make a real effort to meet goals, and are proficient. But if the company is constantly moving me to assist other departments, I’m treated as a “new to role” which impacts my raise. This seems unethical.
When you are well treated as an employee and have opportunities for advancement then these moves should not be cause for alarm or dismay, right? In fact as others have said it would be beneficial to have experience in all areas of claims.
The company is so disorganized and so short staffed, they are willing to put the customers claim, and well our costs, at risk, in order to save face on hold times and phone metrics.
One thing is clear, priority of customers and the employee constantly seem to take a back seat to executive comfort and bonuses this was a mutual company right? Why dont we act like it anymore?
The reason this is happening is that there is no differentiation in job class or pay between an Injury CS or TM and their counterparts in Property, PIP, or Total Loss. The truth is that the skillset necessary to succeed in Tier 2/3 Injury is more extensive than the other areas in Auto Claims. If there was a differentiation in pay, more people would want to move into those roles. There are still lots of CSs and TMs with the skillsets we need that are hunkered down in the other areas hoping they don’t get picked. Why take on a more difficult role when it all pays the same? Make being a Tier 2/3 handler a promotion and people will want to come.
Nothing new here. In the early 90's I was re-assigned from Auto PD Claims to Auto PIP Claims. It was usually seen as a good thing, since the best opportunities for upward movement come to those who've gained diverse experience.
The whining these days is just bizarre. Especially from people who want to dictate EXACTLY what they will do during the workday, and then complain about a lack of upward mobility.
If they are telling people they will train them to do the job then I feel the reassignment to injury should be open to employees company wide.
There are plenty of people throughout the company who have claims experience. These people, along with all others, should be on the line for reassignment as well.
Current property claims employees should not have to shoulder the load alone.
They do this all the time in claims. Reassign someone who is a decent worker, without asking them or communicating the decision until last second, then giving them poor or no training. Then they leave.
They are willing to lose anyone decent, in order to fix their staffing issues, specifically in departments so toxic and uncaring towards employees that no one wants to stay there, such as total loss and injury.
Injury claims are out of control and have been for a long time. Lawsuits are at an all time high…run away train…and it will not get any better for a long regardless of what sf does.
Had a team meeting where my TM shared that if no one volunteers to go then people will be reassigned manually. There is no benefit to going to injury. Tougher claims and more burnout. Leadership isn’t even offering any incentive to transfer. No one I know is volunteering to go. We will wait and see how they assign who goes and who gets to stay.
I always find it funny that people at State Farm that have never handled a claim, always volunteers others to work jobs they don’t want to do. How about you come to claims , I’m sure you will be the person that doesn’t leave after 6 months.
@bln how right you are. I've been segmented, voluntold, departments closed, shoved to new projects ....etc. These transitions happen because not enough people want to staff that area, but it's needed. SF has to have enough people in injury and they have a surplus elsewhere (or a perceived surplus. Probably easier to hire people into property than injury) -- you will be moved to where you are needed.
Lol tell the whole truth if you're gonna post. They were given an OPTION and if not enough people volunteer then yes. You will be moved. Guess what? This isn't new at state farm. Not one bit. Some of us have been in more departments than you could imagine and have more knowledge and experience in one pinky. "T 2/3 is drowning and miserable" so instead of idk maybe offering help to an area that so needs it you're looking for an easy way out.
That seems insane. How are they approaching this transition? Like, did property CS get an email-“Surprise, as of today you are in Injury?”
Sounds like step one of being outsourced