Thread regarding State Farm Insurance layoffs

The tattoos comment is true. Nothing against them, but I’ve seen someone with a wraparound neck tattoo that covers their entire neck. 10 years ago this would have been a no. But now they hire people over the phone, sight unseen.

Yeah sure. Show us the attorneys walking around with face and neck tattoos. We will wait..

Because a person is an attorney doesnt mean they live a prudent lifestyle.

I do not agree with the comment. Some of our best attorneys have been covered in tatoos but know how to d4ess for court!

I quit in 2021, CS in auto, doing the work of 2.5 people. There are a lot of great points in here. Especially the one where those skating by are making the same if not more than the ones putting in the effort. I had to d-mb myself down so they wouldn't make me do someone else's queue. Anyway, do what's best for you! As I've checked in on this feed every now and then, I see nothing has changed. So, think about what's best for you and go for it!

New hires can negotiate their pay. Some of them are making more than seasoned claim reps. They aren’t starting at the bottom. So, all this talk about you get what you pay for is B.S.

The reality is management sold out their loyal employees in favor of attracting overpaid trash who aren’t sticking.

Revolving door means lowering paying workforce. Again, another hard sell for SF to say: we have the best trained workforce, highest customer service, and so on. Promise you everything and give internal and external customers low end quality. All about me works right?

Agreed, Yis plan seemed to be replacing seasoned veteran claim handlers with a revolving door of people between fast food jobs. The question is why? Well revolving door of people between fast food jobs isnt going to work....and if its not working maybe offshoring will work....since we just cant get quality workers for the price we pay them.

Claims is not only trash. It is same up through and including VPA levels. Observed it myself.

All occupations who make their business a process with no analysis nor customer service breed incompetence and lack of common sense leading to failure.

Issue are the executives who are 100% out of touch with little people and their core workforce, also see front line employees as "petulant children" as it was described to me.

Nothing is fixed until the board of directors take action and clean house, and they seem to really enjoy the transformation from industry leader to run of the mill insurance company with a workforce that hates their job.

@2xwx, executive down to claim manager for sure. We just promoted several hundred of your peers from the claim rep ranks to be TMs. There is another posting up now, make your you get your resume in since you would be a prime candidate. Let's see how well they do or are the newly promoted also trash because they sold out to the "man"?

But hey! We got diversity and Inclusion….

2dnv. See the post just prior to yours which pretty accurately sums up his plan. RY was the executive charged with reorganization of the claims department. He was sacked when the technology spend did not produce the productivity return that was expected. We did not hire anyone in the Claims Department for two years leaving a gaping donut hole in our staffing. We have spent the last two years trying to get caught up with hiring needs. In the meantime, the last of the Boomers are retiring off at a fast clip. Soon only the Generation X folks will remember what things were like when this was a great career. We are definitely more competitive and we are still the largest but it’s not nearly as fun as it used to be.

Let’s be honest, claims leadership is what is trash. They can’t staff correctly, don’t allow for any feedback loops (for you six sigma dorks), and don’t do any career development outside of claims. Having to stop ever handler from leaving claims is your biggest sign that claims is in a very bad place. State Farm needs to clean house at the executive leave all the way to the TM level.

Robert Yi was mentioned

Who was he and what did he do??

That was their plan all along. Lead by failed executive Robert Yi under guidance from the bean counter. It started some 15 yrs ago when they decided to close all of the field offices and go to the 4 hubs. They knew most of the seasoned claim handlers would not move. They then went to the Team concept which has failed miserably. No measureable responsibility for handlers. They revamped the sick days policies as they knew new hires would take advantage of the old system. Did away with the pension. Sustained record breaking 12.2 billion dollar underwriting loss in 2022. The claims handling now relies on the customers to do the work aka please us photos so we write some cr-ppy estimate. Very little investigation goes in the claim file. BI lawsuits are a run away train. Defense lawyers paid on a fee schedule. I could go on but no need too. So glad I got 36 yrs in and left with my pension.

If they would raise the pay and benefits they could then afford to hire people that aren’t the bottom of the barrel. Last time we were in office there were people walking around in tank tops and short a-s swimming trunks. Not even going to get started on what the women had on. Yes we only go in office once a week but it really says something about the company and the people they are hiring that they can’t even dress business casual.

You get what you pay for except at leadership level

@jer Actually the CS job is not low skill, it actually requires a fair amount of skill and ability to read and understand contract language, apply various legal principles and statutes, analyze facts and liability and use good judgment to make sound decisions. We used to negotiate but that too is a long lost skill. What is low skill is the current workforce and the attempt by the company to make the SCPs a substitute for the skillset necessary to be a good adjuster. I admit, every once in a while we find a diamond in the rough but that is after 25 lumps of coal get hired The job was so important to the company that at one point we only hired people with their JD. Then we reduced it to a Bachelor's degree and now I don't think we have a requirement as far as formal education. To be fair, there was a portion of the formally educated workforce that was not worth their weight in chicken sc-t either. IMO, the problems with the CS role started when we centralized and introduced it as an hourly position. There is a big difference in mindset and professionalism when you manage your time to get the job done vs being scheduled every minute of the day by ESSP. It was further compounded when The Yi doctrine was implemented and they thought they could offload anyone with experience and substitute them with the flavor of the week in the hubs. Believe it or not, there was a time when the SF claims department was the envy of the industry and the best paid and trained professionals out there.

According to the pro-tipsturd trolls on this site everything is going great since their man is getting his payday! The daily turmoil is just noise. Here we come India!

Claims has been trash since 1995.

What's really crazy is that they are hiring anybody into team manager positions. They were/are handing out these "manager" jobs like candy (think of parade floats throwing out candy to the spectators!). Some of these new managers are great performers, most are not. Most have no clue about claim estimatics (both auto and fire) and soon find out these manager positions su-k the life out of you once their section managers start breathing down their throats and let the manure flow downhill. Don't worry though, there is an elevated interest in having AI make the strategic and tactical decisions for the future of Big Red.

Not me just coasting by as they hire new people, and definitely not me also enjoying the reaping of the benefits...

when the starting pay at claims is equal to fast food what do you think you will get?

Now I am not against people that work at fast food places, I did so many years ago when I was in school but if you want quality work force you cant do entry level fast food pay.

The low pay, the weird thing they do where someone who carries a team vs someone who barely shows up get the same raises is stupid, but hey if you click off tasks and manager likes you they will not catch you getting those metrics the sneaky way and then you can get promoted to TM then you have those terrible people boss around employees, while the hard workers just quit for something better.

they want this ,a revolving door that way pay stays low, except its backfiring because they cant hire people fast enough there is ongoing shortages on employees for 5+ years and they comment that "no one wants to work" , no ! , no one wants to work a super stressful job with low pay and sweat shop treatment.

The whole point of Robert YI plan was to get rid of the talent and replace it with fast food workers who thought they could handle the corporate world.
State Farm has a long and proven history of terrible judgement. Now that we can’t hold onto the former Popeyes and BK (they hit the doors running after digital pay fraud and call avoidance) employees we’re stuck with people who misspell “accident” in the claim files.

Insurance is a disgusting industry and bad reputation Claims is just one issue of many - great job strategy team!

Managers and Directors and more have been terrible in all areas (blatent) Thet are all so wealthy now

Since we are being judgmental and making generalizations, I have to say that I’d rather have someone with tattoos on their forehead adjusting my claim than someone who likes country music. There is just no way you can be a good person and like country music. Don’t try to say you grew up listening to it. There is no excuse for listening to that trash.

Nothing wrong with tatos. Many smarter people nowadays got them. Thr CS job is a low-skill one and many working class blue collar types have them. This problem would be solved by forcing all back to office. My friend is a TM and she should know. Then you will not distract by tatos. I think most tatod ppl do the job quiet good

I remember a person who had to remove a tattoo to get into mgmt.

Next thing you know, we will hear people talk about those evil Boomers who come to work on time and don't "quiet quit" because some task wasn't specifically written into the job description.

Come on man, we need to accept these people!

At least they are now in the 60% of working age people who are willing to apply for a job.

Just think, 40% of able bodied, working age people don't even attempt to get a job. Government aid is enough for them.

So, get back to work and pay your taxes and stop complaining about the new generation of tattooed workers who can't speak and won't do any task that isn't spelled out to the letter in the job description.

Hubs were designed in urban areas with lots of warm bodies to churn through. Only thing that matters in the CEO bonus.

So you are telling me the constant turnover, losing experienced reps and removing the pension has had a negative impact on the people that want to work in claims? I am shocked 😮.

Training is a crash course designed to get warm bodies into seats to save face on hold times. Call hold times are the ONLY concern with every claims department, there is zero care for quality so long as tasks get clicked and phones get answered.

For every rockstar claim handler there are 5 people here only for the paycheck and trying to fly under the radar, or, in some phase of out the door because they hate the work and the work environment.

This company does nothing for its rockstars, other than forcing them to work places they dont want to, forcing them to pick up others slack, and finding petty excuses why they get the same raise as those whos work they did all year. It becomes infuriating to be in claims and good at your job, to the point youd rather just do something else.

This is claims at state farm. I cant see any other end result from the last 10 years of change other than making it so the only option is to offshore the work. No way are executives that incompetent and blind to the reality on the floor. Bottom line, SF doesnt want a good claims department. Theyve done the opposite of try to fix it since legacy state farm was taken out back and put down.

Imagine being a customer with a claim. The person who is supposed to be handling the claim shows up at your doorstep with a face or neck tattoo, unkempt, and can’t half speak English.

Sorry, but no, we shouldn’t be so understanding of these people. Maybe Walmart wouldn’t care, but State Farm should try to salvage what little reputation we have left.

I agree that them people are ok for the job

Dont be so judgmental. These are hard working people they just have a tatto. Try to talk with one and see they are qualified from the convo.

Been that way since 2000.

Just like Yellow Frieght Lines. Over 100 years in business shutting down. SF will once appreciate the workforce they once had. OP is correct. Welcome to the all about me world in a service business.

Claims chews people up

Turnover means lowering standards after awhile