So I have heard they have a goal to recruit for 1000 roles in HIH. (Cigna’s India office ). That means all of the contracting positions will be offshored. But they are not stopping at just contractors but looking to replace full time roles also. Whats the goal for 2024 and 2025 ?
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Subjective? Maybe…Is access VDI, what does the contract say, where is the data center, do or can they use AWS cloud and local data center etc.
@2xiw+1tcGvsmD Generally those are available one by one to the offshore worker, and the data is stored in an on prem data center. This kid why offshore use VDIs instead of having a laptop. But HIH will have all that data in its own location and unlike a offshore claims rep who can only look up one at a time, the wrong person with the right access could expose as much data as they want externally or do all sorts of other nefarious things before it could be plugged up. That could technically happen in the US, but our police force doesn’t routinely take bribes (https://en.m.wikipedia.org/wiki/Corruption_in_India#:~:text=Bureaucracy-,Bribery,performed%20in%20a%20public%20office.) US justice system comes down harsh in people stealing from corporations (though not the other way around).
On concerns about PHI with moves to HIH, every customer's ssn, home address, personal email and phone number, medical records, etc, with the exception of a very small percentage of accounts that are restricted, are already accessible by thousands of offshore claim advocates.
This!! This is what should be spread far and wide. How many groups would continue their Cigna coverage if their employees knew the truth about what outsourced workers have access to? Their employees would be beating down the doors of their HR departments.
https://www.thelayoff.com/post/@fcf+1tcGvsmD
There are about 2500 desks on the two floors Cigna currently has. But the goal is to fill them by end of year. If that goes well Cigna has the option of getting another couple floors and then ten plan is to go up to about 5000 overall during 2025. If this happens, 7% of our workforce will be dirt cheap mainly IT workers who barely speak English. Not only has this strategy been tried by many companies in the past and failed miserably due to code quality and mounting tech debt, but India isn’t exactly known for solid physical infrastructure and PHI data will be in the hands of a culture that sees corruption and bribing as a minor thing. Don’t be surprised if a few years from now there is a massive data breach or hack. You get what you pay for.
The Ireland move is all about getting a tax advantage. Ireland gives a 25% tax rebate to companies that do “Research & Development” at their Ireland subsidiaries, and they’re very vague on what constitutes R&D. So, yeah, you will definitely see product work going over there. Maybe some IT work too.
We aren't going to save much money if at all with Ireland expansion, and as said below it's that Cigna really really REALLY wants to get heavily involved with the UK and European markets
They will likely not get to the point where product teams and app teams are fully offshore. Ireland isn’t going to save much money for product teams, the strategy there is more related to Euro expansion than cost savings. And with time difference, business will get frustrated with constant delays from India. 3 years from now they will probably be figuring out what HIH can work on and bringing some teams back to the USA. This is what always happens. They get the savings up front but everything falls apart and a few years later it all comes back. But keep that resume ready any way.
Whoooaaa 7000 is a big number. But it’s quite likely . I heard from so many people they want fully functioning teams .i think it’s quite possible once there are a few people trained there. All you need is now Product teams who will be working from Ireland and tech teams working from India. I better start searching for jobs.
It’s 7000 total between India and Ireland over the next 3 years. Onshore FTEs will go and not just technology. Operations folks are going to get hit too. Buckle up if you are an Evernorth employee. They are not close to done with layoffs.
I've heard that various Evernorth employees are waiting an average of 3-4 days to fix simple tech issues that were previously fixed same day or took until the next. HIH is really starting to take over on those, and I think the post here of the HIH employee telling the Evernorth manager about how the "keyboard controls the cookies for the Cigna system" is a foreshadowing of what things will be like soon enough.
@lpd+1tcGvsmD Most onshore maintenance teams can’t keep up. If they switch over 100% to HIH things will fall even further behind. Especially if something goes wrong. They won’t be available during our daytime hours to fix. I’ve heard that business hours at HIH are shard stop at 8pm there due to a law that says women have to be escorted home by the company after 8. Cigna is trying to save a penny now to pay a dollar later. But ELT won’t care because half of them will retire and cash out before it gets real bad
@lpd+1tcGvsmD We cannot deny that possibility.
: @fcf+1tcGvsmD , as much as some of that is true , there are companies who have successfully followed this model. Only problem is that this is going to cause huge disruption to the existing teams. Imagine losing your contractors , training the offshore people all of this is going to take a lot of time and energy. My fear is that once the offshore is trained enough, there won’t be a true need of a full time employee as well. They may want to move 90% of your team to offshore . Maintainance projects will be specially affected
There are about 2500 desks on the two floors Cigna currently has. But the goal is to fill them by end of year. If that goes well Cigna has the option of getting another couple floors and then ten plan is to go up to about 5000 overall during 2025. If this happens, 7% of our workforce will be dirt cheap mainly IT workers who barely speak English. Not only has this strategy been tried by many companies in the past and failed miserably due to code quality and mounting tech debt, but India isn’t exactly known for solid physical infrastructure and PHI data will be in the hands of a culture that sees corruption and bribing as a minor thing. Don’t be surprised if a few years from now there is a massive data breach or hack. You get what you pay for.
The goal for next year is reach 2000 overall. Across all IT organizations. They may be pushing for complete teams operating from there while keeping a PO or a tech lead in US .