Because there’s no initiative, proactiveness or drive in low-cost offshore employees.
21 replies (most recent on top)
@2cgw+1u4cmLj6 Totally agree - the feeling you're wasting your time trying is rotting this company. Colleagues who got glowing appraisals have left, the rest are quite happy to sit there waiting to be told exactly what to do, and will then reply they are very busy, don't know how to do that task anyway so can't/won't, then say something will be easy but not deliver if for 3 weeks and it's still wrong. The place is falling apart. All because the people who use to carry all this no longer get a reward, so are equally of the attitude - stuff 'em.
When you say the past what exactly are you talking about? HP, CSC, Xchanging? What was important to HP wasnt important to Xchanging and so forth. Also I don't think the loss of BAE makes the point you think it does.
@2zfy+1u4cmLj6 not true, the UK is currently the biggest growth area in DXC at the moment.
With those Brits were sc--wed.
The UK customer base was most important in the past. UK was the second largest revenue source after USA. It had more revenue than EMEA and far more than APJ. Quite something for such a small piece of territory.
However those days are gone, mainly thanks to Lawrie but also Honeycutt before him.
The UK was served by a hard working dedicated workforce who understood their clients. The clients were the biggest, richest UK companies and government bodies.
The golden era.
Then the rot set in and the client's left.
Little left except for some insurance customers and BAE (not for much longer)
Entirely self destruction led to this.
@2woo+1u4cmLj6 I do want to point out that I said "I think". I am far from certain about this. That said all the important accounts discussed on this board where major Xchanging customers BAE, Lloyds etc. Also Xchanging was a large employer in the UK. I assumed that CSC, EDS and HPES where all American companies that they wouldn't have a headcount that's skewed to the U.K. nevertheless it's sort of irrelevant to my point. DXC wants much of the U.K. headcount to quit rather than coming in and doing a large wfr. Also you're right I can't see how corrosive it's become. All the customer data that I'm able to see shows that the delivery has been improving especially when compared the the Lawrie days. This is peticularly true for SAP, help desk, Service Now and insurance. Less so for hosting. I am actually looking for source that shows otherwise (even if its pay walled!). But no one can seem to point me to one.
FYI got a top review in December last year. Peer reviewed. Still kept that rating. Not even a smidgen of a payrise.
There is no point in doing over and above in the UKI if you can coast to a 2 rating and still get the same rewards as people who go above and beyond.
"The Issue I think is mostly due to the Xchanging legacy"
Where on earth did you drag that conclusion from?
Xchanging is a tiny, tiny piece of the UK and even smaller globally.
London Markets is a bigger piece in terms of revenue but even adding that in, its a tiny portion of headcount.
Remember the only people left in "high cost centres" are the senior technical people and customer facing account staff because every simple job has been moved offshore in the last twenty years.
The people complaining on here are ones who have been here a long time, put up with a lot of he-l over the years and still kept going because of a whole bunch of different reasons.
Wage freezes have hit these people hard and their once good salaries have become seriously eroded.
Myself, I'd not have a problem if the company was truly in dire straits, but thats not the case. Money washes around like crazy, its just never directed at the employees. We've sold off billions of dollars of real estate, divisions of the company and removed massive costs for the company by making people work from home using their own money to pay for heating, lighting and internet. Execs have pocketed literally billions over this time too.... yet I can't even have an extra $100 a month.
What you can't see is just how corrosive its become. Nobody cares any more, things don't get fixed, stuff is never hurried. DXC gave up on us, we gave up on DXC and the whole place is zombified. Even if one person wants to be productive they can't because every person is unable to do anything on their own here - you need a team to make anything happen.
I know you are some kind of investor trying to gauge the state of the company - trust me the cheerleading garbage from the top is just that - utter spin.
This place and the people are capable of far better performance than you see DXC reporting, but nobody is going to give that performance all the while the execs are laughing at us.
Its as simple as that.
The difference is probably due to culture and demographics. Staff in the UK tend to be loyal and certainly those of us over 55 maybe only ever had one or two employers our entire career. There is an expectation that loyalty would be rewarded with a pay increase, but it's not been forthcoming in DXC. Other regions don't have such long standing staff. People come in on market rate, get their DXC badge, and are off again within 2 years. All knowledge is just KT'd over to someone else. They had no intention of staying, and maybe understand that's how it all works. The issue for DXC is the good ones move on and there is very little business knowledge. Everyone is starting from scratch, and wasting endless time on things the loyal staff have seen and done before, but quite frankly as we don't get paid enough to care often opt out of arguing with them about it to prove the point they don't know - but you still want to pay them more!
@aau+1u4cmLj6 I've tried this. I checked Quora which as I understand is popular in India and the Philippines and other platforms. The general vibe I get is DXC is just another GSI. No glowing endorsements but not nearly as negative as the layoff.
Sorry poor wording please see my edit below.
This isn't to say that people ARE doing well in your region
@1tuz+1u4cmLj6 I don't know what region your in but frankly it's just not what the data shows. Every source I can find on the issue says that DXC UKI is the only outlier and a big one. This isn't to say that people aren't doing well in your region but likely the enviorment is the same at the direct competitors. You can see it on every post here I'd say 60% are in the UK 20% are else where (usually U.S) and the remainder are former employees or don't even work for DXC.
@aau+1u4cmLj6 from my region the former employees are not happy, most of them complaints about wage stagnation, no bonuses and unclear processes, problems are rather postponed than fixed... the only reason why I'm still here is remote position but eventually the inflation will force me out of the company at some point probably next year.
If you really dig into the employee ratings it's actually mostly the UK that is the source of the dissatisfaction. Yes people are angry in other regions aswell but this dissatisfaction is mirrored at the other GSI's. The Issue I think is mostly due to the Xchanging legacy. DXC is very heavily weighted to the UK and this is something they want to fix. Problem is it's expensive to layoff those employees so DXC does it slowly and makes your working life terrible in the hopes that you'll eventually leave. Basically this is a game of chicken either the employee throws in the towel, the UK economy improves or DXC does a wfr.
They do not have a redundancy remuneration like in Europe. If something is not right, they go to the next door company where they immediately get the job and salary raise. On the other hand, in Europe after years of service you stick with your cr-ppy job in hope you would be fired at some point and get a redundancy payout which might be considerable.
Simple.
Usually in a low cost delivery center an employee changes on an average after two years to a different company. No need to complain. till something ois chaged, your're gone anyhow.
Look at the numbers in the GRE report.
Most delivery locations have had the occasional pay rise, unlike the rest, so they have a little less to complain about.
@nfn+1u4cmLj6- So, do I take it as a generalization that the programmers at low cost centers cannot debug their way out of a wet paper bag whereas those in the west can get out of Alcatraz with a hairpin? Have you ever visited one of these low cost centers ? I have. You will be amazed , to start with, at the facilities themselves, but more so when you see the level of English competency and technical competency in general. Yes, there are laggards, but that is the case everywhere... there is nothing to suggest that the proportion is anyway higher in the low cost centers. Remember, those are low cost only in terms of currency conversion . In local currency terms, those guys are paid at market rates, and DXC does get (and retain) a good amount of decent talent in those geographies. That was my original query... how do those people remain satisfied and loyal and why to the employees in the west constantly rant and complain?
Because they are thankful at anyone would hire them. As most of them can’t debug there way out of a wet paper bag! I said most as some that I worked with were fantastic technicians!
Hi, I am an employee from one of those low cost centre in Asia. Not India though
Probably don't hang out on English language websites... Same as other non native English speakers