If you're in xbs sales do you ever feel like your manager, hcl, administrative, and even the warehouse help is working against you? This business is tough enough without me having to fill out my own paperwork, make sure everything is spec, and even know if a client has an elevator. This is nuts!
30 replies (most recent on top)
Slimier than a corporate raider's Goon Squad?
The only thing slimier than a used car salesman is a copier salesman.
Sales people are funny. Only concerned about their commission making unrealistic promises to customers. Just throw it over the fence. Supply chain can handle it. Service will just have to deal with it. They will use way too many supplies but I’ll just price this so the customer will sign on the dotted line
While you were worried about Prez Club the rest of us were cleaning up your mess.
Team not against you. Fact of the matter is Xerox has lost too many employees critical to the everyday work
environment. Management totally clueless and in denial.
At our core, the rep has always been responsible for getting the site survey's and network info, it was never done by back of house. The rep is physically at the account, so why would it even make sense to expect someone sitting at a desk in an office with no visibility to the customers environment to be in charge of that?
In pre-hcl times the cores had in house sales supporting teams that did ALL of the rep's work. Reps and their managers are slowly realizing it's not 2018 anymore and that they don't know how to do their own jobs. The same reps will come on here insulting others saying that their skills are antiquated, non transferable,
Worked in logistics operations another
word for shipping machines to customer/ ri---r sites. Found the sales teams to be poorly trained in the required info to complete a ship and install. Possible high turnover contributed but overall once the order was booked sales was lazy to complete
administrative info ..
Tell your manager and make sure you take screenshots of what they say and how long it takes for them to reply. We need to spare the hassle and just go third party for everything. Let's get these Lambos
“End of the day our sales are feeding all the whiners. I'm CC'ing my manager on any insubordination from here on out.”
Telling Mom won’t help. Do your job or quit.
End of the day our sales are feeding all the whiners. I'm CC'ing my manager on any insubordination from here on out. Sales is pushing back... it's overdue. No more filling out forms or bothering my clients to fill out forms for a bunch of yacks. Submit that in pdf file.
Dear Sales Rep,
Want your commission? You are responsible for the site survey. You are required to provide correct address and customer contact information so that the logistics, billing and TS can install the equipment. Understand the space, power and limitations of the equipment you are selling. Don’t fudge what the machine can do. Don’t try to put a light production machine in a closet and expect a 110v 15A circuit to support a 220v machine on delivery day. Do the site survey to make sure the space, power and network support the device you are trying to force down the customers throat. Don’t wait until the last week of the month to get a delivery date. If you don’t know these things contact your manager. Service fixes the machine, logistics delivers it and AR bills it. The rest is up to you.
Go to college and get a different job then. That's exactly what you're supposed to do. Sales people should sell. You don't want a Sales person doing site surveys. It's bush league to the customer when you have a sales person doing everything. We mine as well drive the truck to our next appointment and deliver our own sh*t too. It was the previous lack of leadership that allowed you to think your job was what it is today. And lack of leadership that allowed Sales people to be the jack of all trades. The fact commission comes out of your mouth is lack of leadership. Do you think people knock on our doors begging for customers? The commission is not paid for delivery. The commission is paid for the weeks and months of prospecting. The 100 phone calls, knocking on doors, emails, and 15 appointments it took to close the deal. Delivery is cost of doing business. Go to college if you don't want to just be cheap labor.
It’s people like the OP that give little to no information needed for deliveries, then b*tches when 1 man can’t deliver a 500 pound copier up a flight of stairs by himself. In my area, the salespeople are lazy and expect someone else to do all the leg work while they sit around at home in their loafers. This comes from a complete lack of leadership.
A must read:
https://sowmyak.bulletin.com/quiet-quitting-is-doing-your-job-exactly-how-it-should-be-done/
Ha, who gets that commission? Hate to tell you but we all don't work for YOUR commission.
Here’s the scoop. Xerox gutted XBS and the remaining people have nothing to look forward to, other than leaving. Xerox has made it almost impossible to focus on retention while not allowing us to hire the people we need to get the job done. Moral is in the cr----r and let’s be honest, Xerox has ruined damn near everything. I’ve been at XBS for decades and I’m almost done. I tell friends and family to stay the he-l away from doing biz with X.
Dog, them ops workers ain't your opps. Get it together lol
Which core is this? The fact Operation employees don't want to perform Operational duties gives this away. News flash when you leave: most Sales organizations are only customer facing. They aren't relied on to lead the blind and run the business. If all you want to do is show up with a driver's license then Uber Eats is calling your name.
AGREE HCL IS THE WORST! They can’t do ANYTHING right.. I guess you get what you pay for 🤷🏼♀️
Oh you poor thing having to fill out paperwork 🥱🙉🙊
HCL sucks they are screwing up everything they touch. Add that to no inventory. Perfect storm for pi---d off customers.
Oh where oh where has the competence gone ?
I wouldn't take any of it personally. People aren't specifically against you. What's happening is that people are quiet quitting in droves. When XBS was truly GIS, the local cores took care of their employees with decent raises if employees worked hard. After Xerox took over, this is no longer the case. The result? People doing the bare minimum as they plan to or are actively looking for jobs that compensate for hard work. "They pretend to pay me, and I pretend to work."
Install specs should always be the rep's responsibility, but your overall post is relevant. In my experience working as a small independent dealer, at a large multi-brand roll-up and now with XBS, I've been shocked to see that the best practices from GIS that have been long adopted by the highest performing dealers and entities is this industry are literally being discarded by Xerox in return for the archaic Xerox business processes and jurassic-era systems that support them. Having key individuals within the organization construct and validate contracts and logistics (Order To install) is a key to an efficient process and keeps you out of a myriad of issues. Sarbanes and Oxley called...they want their compliance back.
No, I've been doing this for years and years but ever since the cores joined together it's been nothing but a hassle. What is hcl doing? I used to have a couple gals that would do all my paperwork for me and was told that would be handled by hcl.
Look, some of us are at the tail end of our careers and about to retire- then this heap gets dumped on us.
Seriously?! If the basic's are not within your capabilities, you are in the wrong job...
They are n’t against you. Just completely disengaged / soft quitting.
it all seems crazy until a delivery goes awry due to bad site information,
No.
Knowing whether an elevator is needed or if they have the correct electrical is just part of the sales process. If you don't take care of that then service will be left trying to fix the issues left by sales.