SF could reduce employee turnover if it wanted to, but it seems that turnover is still not a concern of our leadership, given that they are not doing anything effective about it. I wonder when they will finally realize how many problems arise from high turnover and if they will decide to do something about it?
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Money causes people to do some strange sh*t!
State Farm was conducting exit interviews with people that quit the company and SF is aware what the issues are that are causing the high turnover, they don't care.
JD Powers.....You can pay anyone to say anything you like and then call them experts. Politicians are good at that.
I am always suspicious of JD Powers. They rate everything from windows and refrigerators to insurance companies….
Not once in the few years I’ve worked at SF did any member of JD power ask me if I liked my job/company.
Kinda like the good old military durability/quality, I’ll know to avoid anything with JD power humble brags.
Well there was the JD power reports, which magically changed in one year with no real changes in the company or its work force....but if that isnt in your talking points, there are no metrics tracking turnover, the cost of constantly onboarding more than we need due to so many who will leave, no metrics on cost of rework (how many hours does state farm spend fixing others work???)
None of these topics have a metric. No if the JD power magic ratings doesnt do it for you, realize they care about easy to manipulate metrics over reality, and that is the only reason you move to a metrics based management system.
So either they dont care and are not looking at the turnover issue, or they are, and its what they want. Take your pick HR toady. I too hope they reassign you to claims.
@2qyh-might want to dust up on the definition of cherry picking.
Every claims employees personally witnesses the uncaring, unprofessional, incompetent “promise” that this company sells.
They should throw Yi in prison for what he did. Nobody has a right to fux so many people over and then just retire.
@2nab remember those years that JD Powers had us ranked middle of the pack and our executives sh!t all over the report....then a few years later the rating was better and it wound up in our advertising again....
And who exactly got caught cherry picking statistics? Most of the customer sat stats are external and industry published. Not SF…
It is really sad when someone says they hope they send someone to claims as a punishment , the most important job in an insurance company. What is wrong with this company?
I dont agree with in house statistics saying we are the best. Theyve been caught cherry picking with positive metrics before. Also, No one trust you here. We know its honorable to spend so much time and effort defending a fortune 50 companies mistreatment of its employees and all. I hope they reassign you to claims, any department will do, would serve you right.
Yet customer satisfaction is not only in the top quartile but ahead of all major competitors. I guess they don’t agree with your assessment.
Theyve had turnover so high its impacted the companies ability to provide to its policy holders for like a solid decade at this point. They are legit running out of people to hire in the hubs at this point.
If the company cared, it would have done something tangible by now. They havent.
Just remember this next time you see the weekly "all hands on deck" email, or your asked to do your co-workers work, or asked to help somewhere else in the company.
Being so understaffed it hurts our policy holder is policy at this point. We adapted our inferior competitors policy to its employees and are now about the same as the rest.
When asked if SF is the right company to join, its litterally "do you want to be hourly or not" is the only difference between us, and a cut rate discount insurer at this point. Consider that wages have lagged significantly, its also a job thats nearly at parity to food industry and retail work at the hubs, without the requirement you know everything about insurance on top of the customer service call center work they turned this place into.
Yes they do want high turnover! It has been going on for over 10 years under MT! It keeps expenses low and current Execs see employees as a barrier to success and just an undesirable but necessary expense. They want people to stay a couple of years, leave, and hire your replacement at a cheaper wage. None of us matter......quicker you realize that the easier you can sleep at night.
They are being effective, failed/under delivered promises just like the product!