As I've tried to explain to coworkers who are shocked at the WFRs, this company acquired EMC to get into the enterprise space. EMC had products with high margins, both hardware and software, which companies were gladly willing to pay because EMC was the best in numerous areas. Along comes Dell paying good money for EMC and then, instead of focusing on continuing and enhancing these product lines, their main goal was to cheapen things by pushing everything to PowerEdge and outsourcing software development to a company that was clueless about what the product did since they only know how to program (on a good day). They stripped the EMC name off as soon as they could so now customers only see Dell servers with so-so software. By moving to PowerEdge, we're now handing over major amounts of revenue to the key component makers, like Intel, AMD and Nvidia, not to mention Samsung and other vendors for memory and disks. This whole model is stupid and will ruin profits for years to come. As for laptops, if you listened to the earnings call, they bemoaned the fact that the PC refresh hasn't started yet and retail sales are pathetic. I'd like to drag the ELT into most any store selling laptops and ask them why Dell laptops are way in the minority compared to HP, Lenovo and others. It's like Dell doesn't exist for the average consumer.
I'll leave you with my favorite saying these days, "Bain is the bane of our existence these days!"