Ending the Reach Incentive Program is likely to lead to a significant decline in employee performance and motivation. This program has been instrumental in incentivizing our staff to go above and beyond, not just in meeting their targets but in surpassing them. It has fostered a culture of excellence, competition, and recognition within our organization, driving employees to push their limits. Without the tangible rewards and recognition that the Reach Incentive Program provides, we risk a drop in enthusiasm and engagement, resulting in decreased productivity and potentially affecting our bottom line. The program's termination could send a message that the company no longer values extraordinary efforts, which could be detrimental to our collective ambition to excel and innovate.
19 replies (most recent on top)
Post ID: @guc+1r9U2jZB...Hmmm, you must be one of BB cronies. Maybe top exec? No one at the worker bee level agrees.
One of the first signs I can recall that Humana may not be doing well was about 7 years ago when they started reducing office space at many locations. Not long after they started closing offices (and this began before COVID). In 2021 they ceased offering Service Awards for milestone work anniversaries. Since then there has been many other signs, including a steady reduction in benefits; PTO bank max, STD/LTD%, insurance carrier changes, GO365 terming, and recently taking away AIP for P1 and below, and then cell phones. This is just to name a few. And yes, I know there is Virgin Pulse, but it's not close to being as rich a benefit as GO365. From what I am reading on Viva Engage, seems the pharmacy benefit has suffered as well, with OptumRX being nothing like RightSourceRX. I am happy they offered the Secure Save, it's a nice benefit but not sure how long it will last. I really don't see them continuing to match $520 per year for participating employees when the business plan is to cut admin costs. I don't wonder 'if' they will reduce, or take anything else away...I wonder 'when' and 'what' they will take next.
Post ID: @1mgo+1r9U2jZB, your right, maybe people are not being 'asked' to work over 40 hours a week. My department was operating on a skeleton staff with unreasonable workloads before the layoffs. Post layoffs, the workload has increased drastically. The people left feel 'forced' to work well over 40 hours a week to stay afloat, desperate to keep their jobs.
To poster ID @1vpa+1r9U2jZB. Many do have higher degrees and also many with higher degrees are not receiving pay increases or bonuses to keep up with inflation. Our salaries are essentially decreasing (depreciating with time relative to inflation) even considering the merit increases and/or bonuses. Essentially associates are getting less, less, less and are expected to be stinkin' happy! Yes, I am grateful I have a job. I also know I do my job well, I go above and beyond, I put in over 60 hours a week on average, and I am doing work of about 3 people. I did earn a higher degree in order to achieve more, more, more. I work very hard and I do more. There are many Humana associates out there that relate. Just facts. And yes, I want more and expect more, period.
@1tpm+1r9U2jZB Your perspective demonstrates resilience and gratitude, which are admirable qualities. Accepting circumstances without complaint can indeed be seen as a form of resilience, but it's also crucial to advocate for fair compensation and recognition for your contributions. While being grateful for employment is important, it's equally important to ensure that you're being treated fairly and compensated appropriately for your efforts. It's a delicate balance between gratitude for opportunities and advocating for your worth and well-being in the workplace.
@1vpa+1r9U2jZB While it's true that societal expectations often push for more achievement and success, it's essential to acknowledge that obtaining a higher degree isn't always feasible or necessary for everyone. Additionally, the value of a degree doesn't always directly correlate with increased earning potential or job satisfaction. Many individuals contribute significantly to their fields without holding advanced degrees, relying instead on experience, skills, and dedication. It's important to recognize and reward individuals based on their contributions and abilities rather than solely on their academic credentials.
There have been many years I didn't get a raise. I got over it and was thankful to have a job.
Post ID: @guc+1r9U2jZB- you are part of what’s wrong with the world. We are not slaves. Going the extra mile used to be rewarded. but now it’s not. Why don’t you think about how you would react if you were a top performer and got a 0-2% raise!
No it's the society we live in everyone more,more,more. Nobody is satisfied. Even those who got a raise or a bonus complained about the amount. If you want more then get a higher degree and do more. Just facts.
@guc+1r9U2jZB so you are pretty much telling people to shut up and work?….. let's not overlook the value of fair compensation for extra efforts. It's about honoring the additional work put in beyond the agreed-upon scope, ensuring a mutually respectful and equitable arrangement.
Nobody is being asked to work more than 40 hours. Are they?
Of course people get paid to do their jobs. But what benefits the corporatio. Is people going above what they’re paid to do—working longer hours, putting in extra effort, coming up with ideas. If people just do their jobs and no more, what happens will be exactly what the OP is saying. Innovation and profit happen when people go above and beyond.
Stop being a shill for management. It’s a bad look.
You all are worried about get paid "extra" for doing your job. Are you hearing yourself? You are getting a paycheck for doing your job, that is what you agreed to do.
This is terrible. I have been with Humana for almost 20 years. Everything that was "extra", provided me with wanting to DO "extra and BE extra". No rewards or incentives to go that extra mile anymore. I am thankful for a paycheck and I hope things will turn around at some point. I do enjoy working here, mainly for the people in my department and my role. I am trying to hang on.
Not only is Humana stopping these incentive programs for our lower paid associates, they are limiting the raises that management can give to those and the higher quartiles of the pay bands. the recommendation from compensation to not give these associates raises is just disgusting. They want to get rid of all of the heavy hitters that make more money and replace them with cheaper yes men that won’t push back on their evil, unethical schemes.
In addition to that, there will be no AIP for Professional 1’s (or anyone with the 4% AIP target). They are removing AIP bonus, and I wouldn’t be surprised if they remove AIP bonuses for Professional 2’s moving forward in a couple of years. It’s very disappointing.
REACH is like AIP for sales associates in call centers. I think it’s quarterly?
For those of us who don't know what the program is, can you describe it and what it means for comp?
Thanks!!!
Wow! No more REACH incentives for call center associates that work with sales? They’ve had that program probably 15-20 years. This change will definitely hurt. A one-time base salary increase won’t offset that income loss over time.
If they come for the lowest among us, they’ll come for all of us. Humana’s board and MT don’t care about anything other than shareholder value and money.
People in hourly jobs should start looking at unions and collective bargaining. Unions are out there now for call center employees, nurses and other healthcare workers. A quick Google search will come up with ones for these segments.
Some people have outdated views about unions. But there’s no other effective way for employees to negotiate with a large corporation. That’s why employees at Amazon, UPS, and Starbucks started unions. They wanted better pay and the ability to have a voice in what happens.
Humana's hourly employees in call centers, healthcare and nursing should explore their options, including unionizing. Waiting on the board and MT for crumbs is a losing game.