Thread regarding USAA layoffs

Do the MSRs get a large pay raise every year (5% or more)? If not, they are being scr***d.

Well… I actually quit because of how uncompetitive USAA has become don’t waste your time like I did. Go back to school NOW. Leave quit.

OP here.

@1acq+1qO5v1Ll To answer why I would come back, despite the recent bullsh-t changes that have been made (RTO, benefit changes, etc.), USAA is still a pretty solid employer, especially in San Antonio. Options for remote work are becoming increasingly rare and I'm not willing to move, so USAA is one of the only companies in the city that offers jobs in my field.

@1rbv+1qO5v1Ll Thanks for explaining, that makes at least some sense. So basically rather than relying on one big chunk of pay in February/March, it's spread throughout the year in the form of a permanent raise that isn't subject to how well/poorly the company does.

Started Oct 2020 when they moved MSR starting pay to $20-$22 hourly, then that December, they gave MSR’s an additional 7.5% pay bump, which also shrunk their bonus. So they get more salary per pay check instead of having to wait until late Feb or early March for the bonus payout.

They reset the corp target from 1.5 to 1. MSR's have a 1.5 bonus incentive; therefore, multiple the CoSA mbr contact score by 1.5.

MSRs didn’t want the salaries hinged on bonuses. So USAA increased base pay and decreased bonus rate few years ago.

They fu---d the bonus a couple of years ago. Instead of being a leader USAA wants to follow the “industry standard” instead of setting it.

Why the H - E - double hockey sticks would you go BACK?????????