We've tried voicing our concerns via support cases/emails but lately we feel we're being fed canned responses. We have customers who cannot even reliably USE your products because of constant SQL server issues and rollbacks. Please get your act together otherwise we are deconverting.
8 replies (most recent on top)
Bulls**t @1nbq+1bmZzA7b, I work with some of the largest banks in account processing and all of banks I work with have had numerous outages with contractual penalties, we had to reduce their fees and one bank is leaving without termination fees because of the outages
I'm sorry to say that the outages will only get worse. Fiserv is pushing their enterprise service framework (ESF) into as many products as possible. ESF is not a bad concept in theory, but in practice it is backed by very poor leadership and is a frequent source of extreme instability.
$107 bi----s
Fiserv hasn't had any contractually reportable outages in 2020 or 2021.
Ahem...
Storms Freeze Online Banking for Unclear Number of Fiserv Credit Unions - Feb 18, 2021 - https://www.cutimes.com/2021/02/18/storms-freeze-online-banking-for-unclear-number-of-fiserv-credit-unions/?slreturn=20210516122930
Credit card payment system crash hits U.S. businesses - Feb 2021 - https://oltnews.com/credit-card-payment-system-crash-hits-u-s-businesses-business-insider
Customer complaints about 2020 outages - https://www.cbancnetwork.com/questions/view/c5761824-537b-4661-bfee-9d5e1f964197
Obviously this was posted by a competitor trying to sullie the name of a great company. Fiserv hasn't had any contractually reportable outages in 2020 or 2021. The fact is we haven't even had any major outages that were caused by Fiserv since Frank became CEO. The competition must be shaking in their boots to come to a layoff website and try to sow discontent amongst employees. Stay Strong Fiserv! #FISVProud
Yeah, I would be pi---d if i were you, but the employees at Fiserv can't do anything about it. The senior management is calling the shots, regardless if it is recommended that they don't do it that way. I.e. they don't listen to the ground workers on what is needed, and all the people that knew what the heck they were doing have left the key groups. Now you are stuck with a bunch of green horns that are understaffed. Enjoy that cost cutting, and driving away top talent.
Yep we suck, you should find another vendor ASAP
You are being fed canned responses. FISV leadership stopped caring the moment Yabuki cashed-out.