I’m not a Charlie fan but, I have to say, people come here from outside thinking they can clean it up. What they have absolutely no idea is how deep and widespread issues are. No one can even comprehend what a complete shitshow lies behind the doors here.
I’ve seen managers come from outside with a positive attitude, loads of ambition, great ideas and they are all taken down by the buzzsaw of this place, just a matter of how long it will take. Old tech, manual processes, tribal knowledge, no knowledge, prior consent order requirements, current consent order requirements, bad policies, changing policies, talent exodus, coasting workers, grifting workers, no company culture, bad company culture - you get the idea….
I have been saying this for years, and Liz Warren has saber rattled it as well, but this place is just too big to manage. Cut it up, sell it off and let some other place with their own systems and processes absorb the client bases. This ship is too far gone to raise.