I totally understand why and I don't blame anyone who leaves after a very short time here. However, what I don't understand is do those who apply here do any research on SF before that? It's terrible that people leave after such a short period. Maybe the people who apply don't believe it's gotten so bad here.
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Ronald Reagan? Okay, old man. Go sit in your rocker and rub in your aspercreme.
They just don't get it. Ronald Reagan once said: The people are not the problem. The government is the problem. In the case of SF I say similarly: The employees of SF are not the problem, leadership is the problem. It's long overdo to cut the big fat leadership of SF. Then, SF will be more productive.
If they stopped having lavish conventions for agents and paying for celebrity endorsements they could cut out a lot of expenses. But no, let's send our top people to HCL. It makes no sense. The founding fathers would turn in their graves!!
@1ftt. You are SO WRONG.
BUH My AgEnT tOlD mE I gEt mOdEl yEaR nEwEr cAr , aNd fReE vAcAtIoN,
All while knowing you’ll be chewed out in a 1x1 for taking too long with a public education American. Emphasis on public education. Since your middle line manager probably has one and can’t comprehend their own stupidity.
Or, the 50 dollar a day per diems, with 500% interest getting chewed out over their poor financial decisions.
I visit this page from time to time to remind youngins the place is as bad as they feel it is.
Folks here is the good news/you don’t have to alongside a dark, twisted, violence craving sicko like @1yyp. He got laid off several years ago but likes to pretend he retired…
I dont think the companies middle school culture is helping either.
We are a fortune 500 company, a famous one, one that has been successful for 100 years
We get cookies. We decorate the office with construction paper. No talking allowed. Gotta watch these workers every second of every day like children.
Does anyone here get incredible embarrassed talking about the companies events and engagement attempts? I still get laughed at by my friends for our 100 year anniversary cookie...Fire the 12 year old planning this cr-p please. Also the offices and break rooms look right out of a middle school. Why are so many TMs decorating like were 5 year olds at school? Legit before covid we all had to make hand turkey construction paper cut outs to decorate a huddle room, and put feathers on it to track metrics....why do this to adults?
Regarding "I don't mind the call center but I wish it was crystal clear." Well, that's just what a suck up would say, isn't it? But actually lots of people DO and if people were expecting something else, who can blame them for bailing? Working in the "call center" is the 2nd most stressful, lowest paying job on the ladder rung here. Working in Claims at the "call center" is #1, but the pay may be a little higher. Both will eventually erode your physical and mental health if you stay long enough. Stress can actually ki-l you eventually from causing all sorts of disease.
Face it....working for SF in claims is like working as a border patrol agent under this administration. Same mess. Leadership is not accountable and lacks the skills to lead people starting at to all the way to TM levels. Stating it's a business decision lacks transparency and service needs to both Internal and external customers! Selfishness and greed destroys all business.
@1cuz This.
You’re screamed at all day over things you can’t really do anything about.
“But wasn’t my fault, she hit meeeeee!” When they’re the person who didn’t yield.
“Why hasn’t my car been towed yet!” and it’s Agero who’s always f’n this up.
“They haven’t looked at my car and it’s been a month” Every. damn. day.
“The parts are backordered for 6 months” Well that just sucks doesn’t it?
“Nobody can fix my car until March” Sounds like your car is getting fixed in March then id--t.
“Why should have to pay my deductible” …
“What?! $25 a day for a rental is not enough!” Better than nothing I guess. Get more coverage.
“I need a rental to get to work. What about that?” You didn’t add rental. Guess you wanted to save $4 a month and now today it matters today, doesn’t it?
“Hertz and Enterprise are out of cars, and so is everyone else!” Can I pull a rental car out of my a-s?
“I’m going to call my attorney and you WILL pay to fix my car!” You have an attorney? You drive a 2002 Saturn Ion and the accident was in a Dollar Tree parking lot.
“No English”. Sigh, let’s do this for the next hour with an interpreter.
“You need to come look at my car. I’m not doing your job for you.”
“What do I pay all this money for insurance for then! Scam!” When the engine failed and they need a new one, or ball joint failed causing the wheel to snap off.
“I call everyday about this claim and each time I’m transferred, and I spend an hour on hold!”
“I don’t accept aftermarket or junkyard parts”.
“Is it possible to get an extension on my rental car. I’ve been a customer for 20 years”. When the policy max is reached and they know it.
“I don”t want my rates to go up. What’s going to happen to my rates?”
“But I have FULL COVERAGE!”
“But your MY insurance company, make the other guy’s insurance pay.”
“The police said nobody was at fault.”
“YOU NEED TO…” This one really pi---s me off.
How has anyone done this 20 or more years, and then retire from it without telling these people to F off really good and hard?
Transparency with job duties. They’ll say anything but call center, you’ll have a very early mid life crisis in your mid-late 20s after helping your 10’000th angry at the world customer about how you actually had goals and dreams when you were younger and rage quit much like a halo game you are bottom fragging in.
The operation centers were in cities where it was one of the best employers in town. People would stay until they retired. Understanding how expensive that was MT shut them down and opened up the hubs. New hires don’t stay but a couple of years. No bloated salaries of tenured employees. And Mr Staples will clean house on the ET department. They deserved their bonuses for making the hard decisions
I just left after exactly 2 years. I was in a business unit and was trying to do some real technical work around data to help decision making. Unfortunately, ET had that responsibility and didn't know cr-p on what l was doing and blocked me at every turn coz they felt intimidated. It became a clown show. At one point it was confrontational! Again..l was just trying to do my job. I pushed it as hard as l could coz their data analytics was high school level. But nothing. I realized that this is a po-p show that is only bound to get worse..so l gracefully left. I got an offer from a competitor so they released me on that day. I do feel sorry for some of the ET folks but some of them had it coming.
The buddy buddy culture in Bloomington is not good for business!!
SF lives in the past. They think everyone is going to bow to them and be loyal. Ain'tgonna happen. The times they are a changin'!
I wonder how may people will leave after the bonus this year. It would be hilarious if a large percentage of employees left and SF found themselves deeper in the sh-t. HAHA.
When I first got hired I was straight up lied to on my role. I was told I was going to be production until we got into training where suddenly I’m a call center rep? They never explicitly told me. They kept using acronyms that we don’t know and we lost tons of people right after training. So that lack of transparency isn’t helping. I don’t mind the call center but I wish it was crystal clear
It's their mission to turn and burn. I wish they would experience it in their elitist life.
I remember reading that executives looked at some statistic around the lines of one of the highest turnover of any company and then moved on to metrics that look good.
I wonder what our policy holders pay in premium per month on hiring and retraining, also rework needing to be completed by poorly trained people waiting for payday to quit?
Probably not a good thing for business to run through thousands of young adult employees a year....you think those people are ever going to purchase one of our products later on in life?
Does State Farm still have the highest turnover rate in the USA? It seems like it still does lol.
If only employees had a voice....
a real voice at least.