Working from home is so much better both physically and mentally — saving money, less interruptions and more quality time home.
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Oh I have thought of my hourly rate, especially when I over-promised and opened up can of worms that required morning to night, head-down, elbows-up coding and testing. I'm proud of that work, but I give myself failing marks on estimating and setting expectations.
I think of the hourly rate whenever I go to Costco at a relatively uncrowded 10:00 on a weekday. Chances are I was working Saturday morning when everybody else was there. As a former employer called it, "casual comp time".
I believe nearly all remote workers (especially the "exempts") share this sentiment: If you tie us to 8 strict hours on your schedule, we'll shut it down cold at the close of business hours, regardless of what your emergency is.
@1obp+15UPtXG7 agree......based on the amount of hours doing WFH & system deployment think about how much less you make an hour. Just b/c people WFH doesn't mean they DON'T WORK. Lunch hour is a good time to run errands, just like others do when in the office.
: @hqg+15UPtXG7 @1gxm+15UPtXG7
"Run errands, take care of kids, doctor appointments, shopping, hair and nails done, golfing, catching up on latest Netflix, and maybe an hour or so of e-mail and couple of conference calls.
And trips to Costco, mow the lawn, some p0rn. Woo-hoo, more work from home please. "
Busted! Yes, I've run errands, taken care of sick kids, gone to doctor appointment, shopped at Costco, had a haircut. Even enjoyed the occasional nooner. I have not golfed (ever) or watched Netflix (during work), but you can add "posted to The Layoff" to the list.
But: while you were sitting there at an AT&T facility, watching the clock and waiting for it to hit 5 pm, I was getting ready to implement new code, working into the wee hours. I will complete work tasks that would interfere with systems during "regular business hours", doing the work only when you're likely not sitting in your cube. I will give up entire weekends to support new releases on systems you might well be logged into, right now. I have interrupted my vacation to handle critical production issues.
You ever do that? No? Didn't think so. I would put my remote work output up against anyone. Yes, there are bad apples who take advantage of VO, but my experience has been they don't stay around—either they're surplussed, or find some other gig. (Note I have also seen very capable and productive workers, both remote and FTO, surplussed by what seemed to be bad roll of the dice on the AVP's desk. Those are tragic, and happening right now. )
Don't project on us what you—personally—would do with a remote work assignment.
McElfresh said in his townhall that there will be approx 50% of employees working virtual in the future.
I think What he said was 50% would not be coming back to the office. That may not mean they are WFH. May mean just mean they no longer have a job.
WFH = Run errands, take care of kids, doctor appointments, shopping, hair and nails done, golfing, catching up on latest Netflix, and maybe an hour or so of e-mail and couple of conference calls.
And trips to Costco, mow the lawn, some p0rn. Woo-hoo, more work from home please.
I don’t know whether the poster below is really a call center manager, but WFH is actually the least of the worries of these managers and operations.
A huge volume of calls are generated by old processes and antiquated technology or outages. Ultimately a huge volume of calls will vanish because either the system is updated and improved, systems newly and properly contingency planned and failed over, or because they are prevented by self service bots and AI.
If a bot can re-register my vehicle and do a huge part of my taxes, they can certainly be developed to handle basic customer calls. This hasn’t happened because multiple CEOs were mentally stuck in 1995 with an in person branch banking model.
The internal innovation team already proved what they could do in one week in response to COVID, future investments will be made there and hands on micromanaging call center managers will be obsolete.
No way will T spend the money to retrofit these offices for COVID guidelines. They should cut their losses, sell the buildings and let most WFH. Not enough employees left to fill the buildings anyway, there wasn't to begin with.
@iqa, not sure if you're posting an honest assessment of your position or trolling, but couldn't more technology help you? I don't see any reason why video supervision (Webex tools) and new call center technology for listening in (maybe it already exists) couldn't be used to support what you're talking about. Yes, it's different, but there isn't any reason why you couldn't "stand over their shoulders" virtually and do what you are talking about.
What will be missing is the ability to have team building events that help motivate the team, but with everyone already at home, they will have several stresses removed and maybe it will also be easier to motivate them. You're not the only one that wants to feed your family. Your workers want that as well.
WFH = done in another country
For non-management employees, WFH will end as soon as we get call centers cleaned and updated. For one reason, we,coaches/managers, can't do our jobs to help you deliver your methods to help our customers. And we have to justify our jobs, so in meetings the number one question asked, is when can we bring all the WFH back?
I want my team back where I can give them hands on training, development, encouragement, etc. Yes, their numbers on productivity and attendance do look good but they aren't great. I believe I can fix that, I can stand over their shoulders and apply pressure and tell them real time how to handle a call better, smoother and help them stay focused on their work.
WFH, needs to end and end quickly, otherwise, my position will come into question and I need to feed my family.
McElfresh said in his townhall that there will be approx 50% of employees working virtual in the future. He did not qualify what the reason was for this or if it had to due will real-estate sales or otherwise.
WFH has many advantages: start early, fewer interruptions, no time and expenses wasted commuting , no getting up to find a room for conference calls, .... just to name a few
Enjoy it while it lasts, most
Facilities are already being retrofitted for our return
Yeah i know many wfh employees who also are able to work outside of att . Most popular is real estate agent or cosmetic distributor. Company should first lay off these double employed.
Yeah i know many wfh employees who also are able to work outside of att . Most popular is real estate agent or cosmetic distributor. Company should first lay off these double employed.
and about an hour worth of actually working , lol.
But hey, now many of us can start day trading at opening bell..