Its worse than that that Jim.... ITO is now the fodder of well organised India based GSI's. A low labour cost over 95% of the workforce, high levels of automation and cloud tooling results in low cost commodity - to upsell higher value services.
Having resigned DXC to join one the more successful India based GSI'S, I can tell you that soon (if not already the case) to win any ITO business, DXC will have to buy it!
Whilst buying business is not new to DXC/CSC it cannot be sustained! Anyone involved in large bids, will have seen M1 cut a 'price' in half to win a deal! The trouble is execs do not track the staffing requests assigned to these deals, delivery cannot staff, the client feels pain and does not renew because of poor work! The 'clever' Exec 'loss-leader' becomes a 'loss-loss'...
The hidden result of cuttlng cost is stealing from the investment p-t. Not spending $$$ on unified tooling (yes global teams use different ticketing, monitoring and reporting tools) The magic never gets further than a sharp PPTX and it is now begging to show. DXC lacks capabilities of its peers, that is why revenue continues to fall.