I expected more from several new people that SF hired because we were terribly understaffed. It turned out that I hoped in vain that the situation would get easier with them working here. I wouldn’t want to belittle anyone, but those people really don’t know their job nor are they particularly interested in doing it. Where does SF find such candidates? Are there really no better candidates who want to work here?
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Did you ever stop to consider that the new employees may have expected better from you as well?
Future of SF Claims:
Robot: "My offer of settlement is three thousand two hundred sixty five dollars and ten cents"
Customer: "but I broke my leg"
Robot: "my top offer is three thousand seven hundred and fifty two cents"...
So you need 3400 folks. How many do you have to hire to get 3400 to stick? What areas of the country have 3400 people interested in a bad job at a bad company?
Exec needs to go through the full Claims experience from training to claim handling to receiving feedback and performance evaluations. Until that happens, they will remain ignorant to the impact that their poor decisions have had on the company.
Good luck with the whole thing SF. The US spends the most in education and we rank in the bottom half of the worlds industrialized nations. You don't have to wear your sunglasses because the future isn't bright. You raised em' now deal with them.
I have no idea what they are doing in HR. I’ve referred people from “priority” schools and they pass them up to hire id--ts.
It’s pathetic.
@1plv why bother taking them under your wing....they will be gone before they learn anything about the job? Trying to teach or mentor a new employee is a waste of time and if you are in claims you don't have the time to worry about what the newbie doesn't know because everyone is breathing down your neck about your own production.
@1plv More promises o not keep as usual.
With awesome mentors such as you azzclowns posting here, I’m sure they will be up to speed in no time. We all had someone take us under their wing when we started our careers, try it with a newbie.
@1brd you charging rent of does he live in your head for free?
You may not be looking for an employer so much as maybe a mommy?
Welcome to the "all about me" "take care of yourself" and "it's a business decision" environment. Chaos to say the least is the end result.
@1hwv-GAINSCO is padding the numbers-hahahahahah. GAINSCO yearly production is almost equal to one day of Mutual/Standard production. Another example of urban myth swirling around and you fell for it hahaha.
No more 90% percenters at SF. ALL 70%. Why would a 90% work in that envirobmnment? You get what you pay for. You get what you out into your workforce. No pride there. No leadership. Mo money, mo money, mo money...
SF used to train 3 years before they allowed serious handling of a claim. If you did not pass claim school you were not employed and the tests were serious. Today with training behind a computer instead of classroom and homework study, all you have to do is copy and paste. That does not give you real life training. For example: I practiced in a very complex handling state. When all was "consolidated" it amazed me the adjusters that were handling the state who had long tenure from other states did not know the very basics of the state I spent most of my time in. They are H E L L bent on keeping it that way and will not admit the cluster mess they created because of sheep in leadership that all believed in the Kool Aid. It's now even getting worse with the new hires because they are even expecting more with limited computer training that does not put them in a live session with a meet in person adjuster to show what adjusting is really all about. I call it the d-mbing of corporate America. Claims are NOT a process, claims are customer driven. It is not the customer doing all the work and time but the service business that should be providing the promised service. They want both the employee and the customer to do more work at a higher cost for the customer all while hiding behind tech. Living life is not virtual. Virtual does not produce anything tangible. Orwell was correct.
Ill be honest, SF really phones in their training these days. Its declined significantly over the last 5 years, to the point where its basically a crash course on the general functions of the job, then they toss you to the floor to learn how to do your job from all your overworked and stressed out cowokers, since it saves costs offloading training to the regular employees who earn less than a trainer.
Also managers are so antsy to get new workers they just want them hired and into a seat live as fast as possible.
Like with most SF c-class decisions, its heavy on the short term "look at how good were doing" at the cost of saying the same thing longer term, all on the backs of their front line core business producers.
I no longer blame the workers for doing poor work after having seen first hand how far training has declined. I feel like whoever thought mass generic emails to employees saying how much they are appreciated would be good enough, also designed training under the same guise of "it will be good enough"
I was hoping losing the #1 spot would kick SF into gear to make positive changes, but then they bought GAINSCO to pad their numbers (first time in SF history buying another company for their business btw) so they wont have to deal with that reality for a couple more years.
What do you expect from a mother and father who allowed their kids to sit behind a computer and play video games while they hired gardeners? What do you expect from parents who have alcohol and self medicating issues while raising children? It's not the kids fault, it's the parents who raised them as victims. It's the parents who have abused themselves and the company for "the players" that has led us to this point. The chickens are starting their way back home to roost. Remember neanderthals have survived and adapted through time. Why? They have kept to basics. The all about me mentality will shine through and these educated indoctrinated will eventually be forced to realize it's the neanderthals that have kept them alive throughout time. The life cycle in biology has proven they're are hunters and prey. Prey should be intelligent enough to adapt. So far they aren't but will soon find out.
@1rib: "inner city from a certain socioeconomic group". You are a racist coward who hides behind code words.
State Farm doesn’t pay entry level workers particularly well, and doesn’t really require much to be hired. My training class consisted of people looking to change careers as well as people straight from Walmart. The attrition rate is not great. So, they get who they get, and out of 30 new hires, you may get 5 gems. 3 of those gems will leave when they find a better job, so after 5 years you’re left with like 2 people.
You are seeing the effects of a "fantastic" public education and university system that turns out nothing but id--ts that only know how to pass a standardized test to obtain funding, get passed to the next grade, or to regurgitate something someone else has said or created. Don't forget the brain dead parents that raised them and taught them zero or made them accountable for zero their whole lives! It gets even worse when the vast majority come from the inner city from a certain socioeconomic group that has even worse public school systems with total destruction of the family unit. Most people today will either be a barista at Starbucks, customer service rep, or bounce around at low level jobs their entire lives until their parents or socialism bails them out. For anyone actually willing to work it is good news because as each graduating class that comes out of high school or college, it means one less person to compete with for a job! No matter which company I talk to or people I encounter in public, they are still the mindless walking dead. Why all companies are ki----g themselves to create AI and automate anything and everything they can!
We’re trying our best. We barely touched ecs in training.
Procured from find-a-minion.com aka brain-dead-zombies
Watch out for the apocalyspe
Kind of like agency right now, my market area has had six of its 17 agents resign in the last five months. Can’t hire them fast enough. Most of the new ones are deep in debt and starving to death.
Breathing is now a true asset for the skills needed at The Farm. Besides we have a secret we---n…..the SCPs. They who come, will see the great light and learn instantaneously. All is good.
you can blame the hiring on human resources.....they're looking for the wokiest candidates to fill the quote set by victor.
there's your problem.