Being an insurance adjuster is stressful due to the demanding nature of the job. Adjusters deal with complex claims, tight deadlines, and often distressing situations, which can impact their mental well-being. Agents don't deal with this and are paid more.
19 replies (most recent on top)
@158 I do know
@14k Do wrong. I’m recently retired. But a Costco or Walmart trip take forever because I’m stopped and chatted up by customers constantly. I came from Claims….never worried about rewards or travel with State Farm because knowing the customers is the reason I was an agent. I made a better than average living and my wife and I travelled on our own.
@115 Hey dipsh-t, 99% of your customers never have even been in your office. You could get run over by one of your own customers and you would even know they were a customer because you have never spoken to or met them before. You are just another agent who doesn't understand, customers don't want you or need you to buy the product. They want a whipping horse that is easily accessible when they don't like the results of the product they bought. Do you think the same customer bi--hing at you on the phone has not already done the same to the claim handler and their TM before calling your worthless a-s?
@qj Thank you for confirming your basic illiteracy about the pension. The pension is fully funded and if you read the funding statements they send out every year, no company contributions have been made to it in quite a while. Because no now or rehired employees will be pension eligible going forward, it has already been frozen, the company's liability has been determined already. There is nothing that can be done to or with the pension for existing employees that would change our financial outlook. For fu--s sake, the information is available, read it before you make yourself look stupid and continuously make your parents regret not aborting you.
@112 Thanks for not even realizing you backed me up. The company is removing customer facing roles, while agents keep adding them. That’s not exactly an argument against agency.
@112 As far as the customer is concerned, agency IS the company. That's what all you WFH types who never have contact with customers totally fail to see.
@10n and they took away customer facing jobs in operations and you wonder why the company is in the position it is now? Agency isn't the only part of the company!
@yd …..Sure. The dead weight that brings ALL of the money in. And out of their 8-10%, they still manage to employ more customer facing staff than the company itself does.
BY FAR the most effective and cost efficient part of the company.
Agents are the dead weight.
Those who can’t do anything competently sit at their keyboards, pretending everybody else is the problem.
The only way we will dig out of this financial hole and maintain the number one position is to freeze the pension and convert everyone to the new 401k plan.
36 years in claims and I agree agents are what helped build the company along with true world class customer service from claims. Not this horsesh-t executive is trying to peddle now. The problem is consumers have changed and the value add of an agent is questionable. Can anyone explain how Progressive grew 7 million policies in 2024 and we barely grew 600k? I know they have some agents but they are primarily still a direct writer. If agents are the secret to our sucess, why are we about to go from #1 to #2 in a few short months?
Agents who can't do claims. One thing I learned after over 30 years in claims is the same I learned in playing sports. There are naturals but they were Primadonna types. They were the fit in types and then there were the ones that put their heart and soul into the game. The Primadonna types were a dime a dozen. The ones who made the difference were the ones who concentrated on the customer. Those were the successful ones they never knew nor appreciated. Let them have their BS and their plastic no life. Most don't want their mess.
those who can't become agents
For those that are in claims over 10 years.......Get professional help. You may think you don't need it but the occupation has damaged you.
@b6 I’m probably the only one of us who’s done both. And I said agency was better. But it’s degrees of difficulty harder.
Adjusters are alcoholics and dr-g abusers-shorter life span
@an The average lifespan of an adjuster is 3 years after retirement. Agents are 15. Agency is an easier gig and a better gig. You know it.
@OP Former auto and Special Disaster Claim Rep who became an agent. Both are stressful. Agency is much more so. Not only do we get the angry call from the customer after they yell at you…..we get blamed for the price. We get blamed and screamed at over underwriting and many other things we have zero control over. We get blamed for the lack of “acceptable” cars in the rental fleets. We get yelled at when tow companies don’t respond quickly enough. We deal with EVERY payroll and IRS and HR issue. State Farm has learned to legally control everything we do while claiming we are fully independent. It never ends. And we usually lose money early in our careers….hopefully to make more as we learn to run an independent business.
Every single item that goes out to the customer encourages them to call us…and ONLY us….with any concerns.
Agency was a better gig. It was most definitely not an easier one.