What is going on with IT? Never a day we are free from glitches. It is impossible to get any work done!
13 replies (most recent on top)
@147 Yes!!!! They closed out my tickets twice without solving the problem. I had to keep placing the same ticket in to get the system fixed in order to continue working. They close them like they resolved the issue, but they do not.
Because of these outsourced folks, our depots are critically low on available pc/laptop inventory. Rather than actually using skills to troubleshoot a quick fix, these mo--ns are replacing machines. Then, new tickets are being generated because they close the original ticket without performing any follow-up to ensure you received the device and/or to ensure it's working. Hope the cost savings was worth it, Japan!
Yes!!! I'm so over the glitches and having to call IT and them getting no where fast. It's getting old!!!!!!!
My computer had the Blue Screen of Death several times over 2 weeks. I looked when it happened and what I thought I was doing. I called our IT and the person had no idea what the “BSOD” is.
I’ve called them needing to have a driver installed so I can retrieve data. They claim it’s an sincerity,a request access issue.
I hate our IT and I hope everyone I hate has to deal with our IT today.
I remember the day my computer use to be so FAST and run so smooth all day. I could get so many calls and charting done without one glitch, these days it's so slow and glitches ALL day, everyday.
As an end user of software that is critical for caring with our members, it is so bothersome and disrupting to have glitches, things not connecting, lost work due to a page not saving, telephone lines disconnecting mid calls, primordial applications not working for hours, everyone placing tickets, mayhem.
The thing is that this is nothing new. This has been happened for years.
Offshore worker = Security Incident waiting to happen. Personally, I can't wait for these corporations to pay the price from the decisions to ki-l American Jobs.
Yes to all the smart responses below. Literally paying more money because less work is being done, they don't get it and it's another reason this company is going to lose in the end. They think they are saving now, but it's going to cost them in the end. Another $hi+$how for us to watch.
Yep, 95% of IT is outsourced. That leaves a few stressed, overworked onshore folks to try to keep the ship running. Genius.
Yep, they fired all the IT that knew what they were doing and sent all the IT work to offshore associates that don't know what they are doing and send one ticket to 10 different people, because no one knows how to do a simple fix ans they can't find it in their manuals of "fix it" and/or"repair it" guides, so they just send it to the next person. You use to get something fixed with one IT person and we're back to work. Now we just sit idle waiting on repairs on tickets and glitches. Yep, not saving them any money at all. It's only going to get worse from here.
We could probably replace 5 offshore workers with 1 good well-paid American. IT quality would immediately improve, AND we'd probably save money.
they replaced everyone who knew what they were doing with much cheaper less qualified people who aren't fluent in english and work on a 12h time delay because their salaries are 1/8th of what they used to pay
One word answer: India.