Thread regarding Avaya layoffs

@176 Sorry! I could have said WFO Select, but I didn't want to go THAT low.

AT&T/Lucent Merlin and Partner systems. Still see Partner systems in small businesses.

What products? What I've worked with in UC and CC is one big pile of steaming patchwork. The useable parts where all written in the 90s. They are useless now. The rest is just things scammed into their portfolio. QA is blasphemy to them. The design decisions were all made by marketing. And their marketing people are re--rded and malicious. Not that most others are better. Support now treats you like you're disrupting their precious nap time.

Very few people in there have any virtue in them. Most are worth less than a roadkill in a puddle of mud.

@1dz Y-E-S!!!!! The more you know! IYKYK. Meee likey football (say it like cookie monster).

Cajun switches and Lucent office router...................Just kidding.

@12k It was Redhat then later Centos. G3R was Oryx/Pecos.

Voice Portal/ Experience Portal by far the best products ever. Ahead of their time. Orchestration Designer

Anything badged AT&T or Lucent Technologies.

Best "product" ever was that optical illusion marketing influencer-wanna-be. I know many didn't appreciate how much that person embarrassed us all when we were most vulnerable, but I personally was most fulfilled by the distraction and comical entertainment. The slanted self-adoration and self-importance mixed with the "there is no eye in team" platitudes shoved down our throats is literally the definition of Avaya product dysfunction.

IQ?

@15f Don’t mention that name!

System Platform was horrible but nothing compares to Interaction Center - an early attempt at a multi-channel product. AIC was ghastly to support, with logs for a single interaction traversing multiple servers and over-writing every few minutes. I don’t miss being called out for that one…

System Platform was NOT my favorite.

Meeting Exchange and ACE!

@111 And how is that 'majority revenue" measured on the books when the client is co-running the replacement as they prepare for the permanent switch over? Or the client preparing to do the same in 9 mps? 18 mos? Is that negative reoccurring revenue?

I had a customer who was running an Aura stack a few years ago (can’t remember whether it was on Red Hat or Solaris) but they NEVER EVER rebooted their kit. One day they had an unplanned power outage in the data centre and everything was taken down. The Avaya servers came straight back up again and carried on working. 💪

@wt Clearly you are not aware that the majority of the company's revenue has been and still is based on contact center revenue. In addition, Elite is a piece of software that runs on G3R/CM when handling the call center type work and the data is sent to Call Management System for reporting. This was true with a G3R on a proprietary hardware configuration and MIPS processors and is still true on commodity Linux server and virtual machines.

I asked AI what was it's favorite product, It said "a Pina Colada on a beach somewhere".

Anything beside G3/CM is the wrong answer

Call Center Elite/Call Management System seems to have been the customer favorite and probably account for the majority of the company revenue (even today).

"it was far less bloated than something like AACC"
AACC could run 5,000 FULLY BLENDED agents on a $5,000 server.

Are you joking.

G3r was hands down the best PBX ever created by man. Worked on one once. Basically unattended for years. Major and minor alarms. Been calling out to Denver for help for years. Duplicated processors. Hadn't done a successful backup in years. I tried to replace the filters and they just fell apart and turned into dust. That PBX just sat there mad as h3ll pumping out dialtone. CM 2nd best PBX but issues with the duplication link and standby server going to sleep caused constant late night maintenance visits.

Definity G3r - all downhill from there.

1a2 key system

Communication Manager for sure!

Don't dwell on the past, it will just keep you a busy fool