#TimeforNEWAvayaUsersStrategy
To embody "Innovation without Disruption", they must ki-l off IAUG.
IAUG is old and tired. It's how things USED to be. To ki-ling off would be "Innovation". To drive the "without disruption" would be to invest in a custom dynamic social platform and create this generations IAUG. Enable all clients and partners to truly "Engage" in real time. Presently, members have to attend an event or sign into a Webinar in which they are 'Spoken To'. These events are a grat expense and totally ineffective. All they are is a club of people to get together and relive the good ol days.
What is Avaya afraid of?
Why not have a membership group where all Vendor/Partner sponsors can have full access to what clients post. Live engagement. Real time troubleshooting. Maybe once a year have a superusers event. Regional and regular hackathons as you suggest.
But IAUG as we know it has been dead for years. Honestly, if IAUG was effective, Avaya never would have imploded. The users had no impact and that is a problem. The IAUG members just played along. That is wrong. What is Avaya afraid of? Have a membership only platform that is has live and engaged communication and unfiltered sharing. The sponsor partners would finally get their value out of supporting Avaya. Clients can solve problems. And Avaya can finally move the needle and actually innovate.
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