The feedback from the technicians in major cities about how the transition from wfa to sfs is hysterical. So the company switched from admittedly outdated dispatch system that was still extremely functional and efficient. Our understanding is there's tons of tickets & outages being lost or sent to the wrong job type groups. There's tickets that show up on Alternate job lists that are weeks old. The customers are completely paying the price for what's currently going on. Pay attention to the amount of line loss that happens in Q2 & Q3, it should be substantially higher than Q1.
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