So actually, if you took the time to listen to the presentation, you will see that Walden in talking about streamlining the service delivery process. Actually, this is exactly what our engineers have been telling their local managers for a very long time, but their input is chopped off at the local management level, and never makes it to the ivory towers of where Mr. Walden and the other see, hear, and speak on evil senior executives reside. The greatest complaint is the rigid, antiquated, antiquated patchwork of information systems that are required to process a product for delivery to the customer. But did you hear Mr. Walden say anything about that? He's like the captain of a ship who is issuing an order to turn the ship after he has been ignoring the team in the engine room as they have been telling him for years that the engine is so patched together that it can barely mover the ship forward, much less turn the thing. You can't implement changes in supply chain procedures until you provide engineers with tools that will adapt to the changes you want to implement. There's nothing wrong with the changes that Mr. Walden was pleading for in the video, but he is among the very ones who have created a "make no waves" PC culture a CTL that prevents the men and women in the engine room from advising him that his ideas simply won't work without re-designing their obsolete design and implementation tools. In fact, those who have gone outside of the box to implement their own "workarounds" to speed orders up, have been and/or terminated for daring to do the very things that Mr. Walden says he wants to implement. Personally, I'm way past the give a sh1t level of concern about what any of the "make no waves crowd" at CTL think now, as many are, so expect some waves as the ship's engine grinds to a halt.