As part of our Comcast Business Ethernet service, certain Ethernet circuits were previously delivered by a third party access provider who recently filed for bankruptcy. Our priority is to avoid disruption to your service due to this event and, as a result of this, we will coordinate the installation of an additional Ethernet circuit at your business site(s). Please note, there will be no additional cost to your business for this secondary circuit.
I will reach out to you to discuss the overall process and agree on a date and time to carry out this endeavor. If construction is needed, our team will work directly with the appropriate stakeholders to identify the approved plan for construction and to begin the process of securing any necessary permits. Once these steps are complete, I will schedule another date and time with you to fulfill the service installation.
We know any change to your service can be frustrating; however, rest assured we will work diligently to make sure there is no downtime to your business or impact to your other Comcast provided services. We are committed to maintaining the satisfaction and support you have come to expect from us.
Email being sent to customers who have Comcast business that use WS as a 3rd party access provider.