That's the one metric Eddie Lampert should have kept an eye on all along.
$52B=>$5B=>$0. That'll destruction of the 20th Century's largest retailer will be Eddie's legacy long after he's dead and buried.
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@1adu isn’t that the truth!
I’ve seen management even pick something in different color or different size deliberately just to keep their numbers up in MPU
Rediculously stupid
Stop sending the wrong size/color to members because you don't have the actual item in stock like your on-hand count says you do. In this case, the get two bad experiences because the company is so stupid, we just send the another one before checking the issue.
He'll dump the appliance brands that consistently have the most service issues out of box . We know which ones , don't we?
Come on now he had a lot of help from his friend Judge Drain.
Satisfaction Guaranteed or Your Money Back. One century to build it. One Eddie to destroy it.