I could go on and on about all the area’s of waste I see.
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Same at Rite Aid, never more than two people per shift at my local rite aid, so I never get asked if I need help. Cvs asks you if you need help as if it's employees work on commission. Only company I know that pushes the customer service so hard.
I agree, I've been to Target or Walmart many times and never once have I asked if I need help! Same for places like Home Depot or Lowes. Even Walgreens I never been asked if I need help. CVS is the ONLY company that pushes this ask people if they need help garbage. Like we don't have enough things to do everyday!
Yeah works great for Target!!I've been asked if I need help finding anything approximately 0 times In all my years shopping there
myCustomer Connection is by a company called Medallia. It is an industry standard and used by Target, Marriott just to name a couple. We should have been using them all along. The smiley faces are the least of our problems
Lack of technology is unbelievable...I worked for another retail pharmacy for years and when I came to CVS I couldnt belive how bad the systems were...dont even have outlook on the office computer???the hub looks like something a 5th grade did for a homework assignment...the new customer connection is a joke as well...smiley faces??really??what are we 8 years old??planograms need to be sent to you by mail??why the hell aren't they available online...might want to hire someone with an actual innovative idea up there