Member Services Contact Center
Currently Molina is running Nurse Advice Line (NAL) in-house. Around Q2, Molina submitted a RFP to outsource NAL to save costs among other factors. Carenet has been selected as the vendor for this initiative
8 replies (most recent on top)
Any updates on NAL ? Dates? Rumors vs confirmation?
Any news on the outsourcing of Contact Centers/NAL?
Sad that one must search outside their company to learn what may be going on within their company. It’s worse than sad. Profound lack of communication is absurd, and I’m sorry that you even have to ask those questions here.
Any updates on Conact Centers outsourcing? Where do we stand?
Any updates?
Agree with the previous post. DejaVu prediction for 2019:
Current CIO (Amir Desai) and few of his supporters will be dragged to court like 7~8 years back - Check out the following links -
https://www.courtlistener.com/opinion/3062685/desai-v-choudhury-ca22/
https://www.computerworld.com/article/2510351/it-outsourcing/outsourced-and-fired--it-workers-fight-back.html
https://www.fearnotlaw.com/wsnkb/articles/beasley-v-desai-54668.html
NO NAMES. Putting names will get this thread nuked.
The entire contact center is over staffed. There is numerous uneed teams. Good luck contact center under new management changes headed your way.